It Middleware Specialist

2 weeks ago

Melbourne, Victoria, Australia Radiometer Full time

Overview
The IT Middleware Specialist, ANZ for Radiometer is responsible for promoting IT Solutions (ITS) and helping customers in optimizing their workflow across Australia and New Zealand.
Provide trainings, supporting installation of ITS, maximizing utilization, monitoring the installed systems & providing assistance with technical issues.
This role will be actively involved in pre and post ITS sale.
Location:This position is part of the customer support team located in Melbourne, Sydney, or Brisbane and will be on-site in Mount Waverley, Lane Cove, or Herston, respectively.
At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the ITS function and report to the Senior ITS Manager APAC responsible for the ANZ Region.
If you thrive in a customer-oriented role and want to work to build a world-class ITS organization—read on.
Responsibilities
Drive the growth of ITS sales & installation base in Australia and New Zealand.
Identify & manage key projects in collaboration with sales & service team to promote IT connectivity solutions.
Provide technical IT support & troubleshooting the existing installed analyzers and the new projects interfacing with both IT solutions and analyzers to other Information Systems.
Analyze customer's IT infrastructure and provide the required support related to the installation and operation of Radiometer IT systems.
Impart training to the internal team as well as the external customers.
Keep monitoring all IT installed systems and maintain them connected & working.
Qualifications
5+ years' experience providing technical support for systems with software and hardware components in the healthcare, medical devices, or pharmaceutical industries.
BS in Information Technology, engineering, or equivalent education and experience.
Experience with installation and technical support of Virtual Servers, Windows-based software products and network fundamentals.
Knowledge of SQL management studio and SQL stored procedures.
Experience with HL7 and ASTM messaging protocols.
Proficient in scripting languages (e.g., JavaScript, PowerShell).
Travel & Requirements
Ability to travel up to 20% across ANZ.
Must have a valid driver's license with an acceptable driving record.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Medical Equipment Manufacturing
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