IT Middleware Specialist

2 weeks ago

Melbourne, Victoria, Australia Danaher - Global Full time
Overview

In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

Role

The IT Middleware Specialist, ANZ for Radiometer is responsible for promoting IT Solutions (ITS) and helping customers in optimizing their workflow across Australia and New Zealand. Provide trainings, supporting installation of ITS, maximizing utilization, monitoring the installed systems & providing assistance with technical issues. This role will be actively involved in pre and post ITS sale.

Location: This position is part of the customer support team located in Melbourne, Sydney, or Brisbane and will be on-site in Mount Waverley, Lane Cove, or Herston, respectively. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the ITS function and report to the Senior ITS Manager APAC responsible for the ANZ Region. If you thrive in a customer-oriented role and want to work to build a world-class ITS organization—read on.

Responsibilities

In this role, you will have the opportunity to:

  • Drive the growth of ITS sales & installation base in Australia and New Zealand.
  • Identify & manage key projects in collaboration with sales & service team to promote IT connectivity solutions.
  • Provide technical IT support & troubleshooting the existing installed analyzers and the new projects interfacing with both IT solutions and analyzers to other Information Systems.
  • Analyze customer's IT infrastructure and provide the required support related to the installation and operation of Radiometer IT systems.
  • Impart training to the internal team as well as the external customers.
  • Keep monitoring all IT installed systems and maintain them connected & working.
Qualifications

The essential requirements of the job include:

  • 5+ years' experience providing technical support for systems with software and hardware components in the healthcare, medical devices, or pharmaceutical industries.
  • BS in Information Technology, engineering, or equivalent education and experience.
  • Experience with installation and technical support of Virtual Servers, Windows-based software products and network fundamentals
  • Knowledge of SQL management studio and SQL stored procedures.
  • Experience with HL7 and ASTM messaging protocols.
  • Proficient in scripting languages (e.g., JavaScript, PowerShell).
Travel, Motor Vehicle Record & Physical/Environment Requirements
  • Ability to travel up to 20% across ANZ.
  • Must have a valid driver's license with an acceptable driving record.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.


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