Service Desk Analyst, Nsw, 7 Months

1 week ago

Sydney, New South Wales, Australia Infopeople Full time

Service Desk Analyst
- NSW
- 7 Months

The primary purpose of this position is to assist in the provision of IT services to ensure that all staff are provided with:

- reliable and efficiently operating end user computing equipment;
- effective data communication services; and,
- a responsive, efficient and effective 'Service Desk' that provides a single point of user contact with the IMT Branch.

**Key Accountabilities**:

- Within agreed service levels, providing prompt and appropriate resolution or escalation of user requests, or problems, to minimise adverse impact on business operations.
- Providing user services that are strongly and clearly customer focused.
- Participating in evaluating and testing equipment and software products and services.
- Participating in the procurement, configuration, installation and maintenance of the standard user equipment, office software and tools.
- Creating and maintaining approved user access privileges in compliance with security standards.
- Providing administrative support and services to the IMT Branch by communicating clearly and promptly with other IMT staff on systems and service issues and with staff on issues affecting their IMT problems, business operations and the IMT support services.
- Complying with NSW Government ICT directives and guidelines in all matters pertaining to the procurement and management of user computing equipment and change control procedures that govern all changes being made to the standard user equipment.
- Participating in preparing, reviewing and maintaining current standards and guidelines for the use, operation and maintenance of the user standard equipment and promoting and demonstrating the efficient and correct use of the end user equipment and advising the Manager IT Services of all requests for equipment or business systems access that are non-standard.

**Key Requirements**:

- Expert knowledge of Windows Operating Systems specifically Windows 10.
- Development and maintenance of PC Standard Operating Environment using third party tools.
- Experience dealing with suppliers, vendors and contractors.
- Good knowledge of Local Area Network, Wide Area Network and PC operations.
- Good knowledge of PC third party software such Antivirus, system management tools and Multimedia file edit/conversion tools.
- Technical knowledge of Information Security.

**If this sounds like you**:
**Infopeople - Josie Bandiola**

3524327

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