Service Desk Analyst

2 weeks ago

Sydney, New South Wales, Australia Acusensus Full time $60,000 - $80,000 per year

We're excited to be accepting applications for this role from candidates in Victoria (3000), NSW (2565), Queensland (4053), or Western Australia As long as you can conveniently attend the closest company office in your state, we'd love to hear from you.

Who We Are & Why You'll Love Working with Us

Acusensus is an Australian technology company using AI-driven imaging to enhance road safety and reduce distracted driving accidents globally. We are a purpose-driven team valuing impact, collaboration, integrity, care, and delivery, committed to saving lives and making communities safer.

About the Role

We are seeking a motivated Service Desk Analyst (Help Desk Support) to provide first-level technical support and remote system monitoring for internal teams, clients, and subcontractors across Australia and internationally. You will be responsible for monitoring systems, troubleshooting issues, documenting work, and escalating complex problems as needed.

This is a full-time role that operates on a 24/7 rotating roster, including nights, weekends, and public holidays. Post-training, you will work, on average, one shift a week, based at our office.

Candidates must possess full working rights in Australia. Pre-employment checks (including drivers license history and police check) will be conducted at our expense.

What You'll Do

  • Monitor and troubleshoot deployed systems nationally and internationally.
  • Provide first-level technical support, responding to calls professionally.
  • Accurately document incidents and solutions.
  • Escalate complex issues.
  • Maintain up-to-date knowledge of Help Desk processes.
  • Collaborate with teams and contribute to a positive environment.

What We're Looking For

  • 12+ months experience in a Service Desk, Help Desk, or Level 1 technical support role.
  • Effective communication, collaboration, and attention to detail.
  • Ability to work under pressure in a 24/7 operational setting.
  • Self-motivated, independent learner with a commitment to exceptional customer service.
  • Team player with a transparent, solution-focused mindset.

Bonus Points for Experience In:

  • Maintaining & troubleshooting software on Linux operating systems.
  • AWS environments (hands-on).
  • Diagnostic troubleshooting for root cause identification.
  • Familiarity with ITIL practices or ISO standards.

What We Offer:

  • Competitive salary package + super & short-term incentive.
  • Supportive team in a fast-growing industry.
  • Opportunities for skill expansion and process improvements.
  • Stable full-time role with flexible 24/7 shifts.
  • Access to an Employee Assistance Program (EAP).
  • Collaborative team environment.

Ready to make an impact? Apply now and help us deliver reliable, high-quality technical support across Australia and beyond. To apply, visit or apply directly via this advertisement. If you have any questions or would like to discuss the role in greater detail, please email

At Acusensus, we're building a diverse and inclusive workplace where everyone feels valued, respected and empowered to drive positive change. We're committed to fostering an inclusive environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.

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