Service Support Analyst

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time

**Are you passionate about technology and delivering exceptional customer service?
We're looking for two Service Support Analysts to join our dynamic team at the Information Technology Branch (ITB) within the Department of Transport and Main Roads (TMR). In this role, you'll work in an inbound customer contact centre environment, providing critical support for Information Technology and Telecommunications services. You'll play a key role in ensuring our systems run smoothly to meet the needs of TMR and other supported agencies.

Key Responsibilities:
As a Service Support Analyst, you will:

- Deliver customer focused first and second-level ICT support for approved software and hardware, ensuring alignment with Managed Operating Environment (MOE) and Corporate Desktop guidelines.
- Contribute to the management of services through the installation, maintenance and administration of local area networks, personal computers, operating systems (Windows 10 and Windows 11), video conferencing equipment, Voice Data Mobility (VDM) solutions, Collaboration Tools and department-specific hardware/software.
- Coordinate ICT services and supplies from internal and external providers to meet organisational needs.
- Ensure support and fulfilment activities are completed within specified service levels, while providing expert advice on ICT-related issues and asset management.
- Stay up-to-date with the department's ICT environment, business activities and emerging technology trends, contributing to the development and review of operational policies, practices and standards.

Mandatory Conditions:

- Participation in an on-call roster is required, and you may need to undertake weekend work or overtime as necessary.

Requirements of the Role:
We're looking for someone with:

- Qualifications in Microsoft Windows, Microsoft Active Directory, Microsoft Office Productivity Suite, ITIL, or a similar discipline (highly regarded).
- Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with team members and stakeholders.
- Demonstrated experience in a technical support environment.
- Proven skills and experience in a Call Centre/Service Centre environment, delivering outstanding customer service.

For more information and how to apply, please see the role description.

Applications to remain current for 12 months.

Job Ad Reference: QLD/649307/25

Closing Date: Thursday, 07 August 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Automation Analyst

    7 days ago

    Brisbane, Queensland, Australia Service Stream Full time

    Primary LocationBrisbane - KingsgateJob Description SummaryService Stream currently has an exciting opportunity for an Automation Analyst to join a well-established and expanding national Automation Team.About the RoleWe are looking for a well-rounded highly motivated individual who wants to be part of our journey into an industry leading Automation Team.As...

  • Accounting Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeFinancial Analyst Full time $84,220 - $99,400

    Job Title: Administered Revenue Officer Level 2">">Our ideal candidate will be responsible for:">">Providing quality assurance of reconciliations and team outputs in preparation for end of month activities and audit requests.">Monitoring internal controls over the financial data on a bi-daily basis.">Extracting and analysing financial data to create reports,...

  • Senior Business Intelligence Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeData Analyst Full time $100,000 - $110,000

    Job Overview">We are seeking a data analytics expert to join our team. As a key member of the CX Measurement & Insights team, you will be responsible for delivering high-quality market research and competitive intelligence to support business strategy and decision-making.">This role involves analyzing qualitative and quantitative data from multiple sources...

  • IT Support Analyst

    1 week ago

    Brisbane, Queensland, Australia beBeeHelpDesk Full time $85,000 - $115,000

    Job DescriptionAn IT Support Analyst is required to be part of an amazing team at a well-established organization.The company is a leading market player, looking for your brilliance as a Help Desk Analyst to support on-site and remote users. If you thrive within a problem-solving environment and enjoy working in a dynamic and rapidly changing work...

  • Shared Services Support Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Datacom Full time

    Our PurposeHere at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.About the roleThe Shared Services Support Analyst is responsible for assisting the Manager - ANZ Shared Services with the development and implementation of business plans and initiatives...

  • Data Analyst

    7 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Are you an experienced data professional passionate about producing high-quality data analysis, reporting and research?Join the Queensland Police Service (QPS) supporting the community as a Data Analyst & Scheduler, where you can use your exceptional technical skills to enhance the delivery of our vital frontline government aviation operations.**About...

  • Integration Support Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Attribute Consulting Full time

    Are you well versed with APIs?- Well known brand in the travel industry- Flexible working arrangements**Integration Support Analyst****Perm: $110k + super****Attribute is pleased to partner with this household brand in the travel industry as they seek a Integration Support Analyst. We are looking for an Integration Support Analyst to assist with maintaining...

  • It Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Burger Urge Full time

    Burger Urge Head Office needs an IT Support AnalystBurger Urge (BU) started 15 years ago to take the burger back We will achieve this by making burgers the way they should be, using premium local ingredients with delicious, classic, on trend, and environmentally sustainable recipes.Our HQ is seeking an IT Support Analyst to support our networks IT support...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Avant Mutual Full time

    Join to apply for the Service Desk Analyst role at Avant MutualJoin to apply for the Service Desk Analyst role at Avant MutualLocation: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term ContractAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Avant Mutual Full time

    Join to apply for the Service Desk Analyst role at Avant MutualJoin to apply for the Service Desk Analyst role at Avant MutualLocation: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term ContractAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant...