Integration Support Analyst

6 days ago

Brisbane, Queensland, Australia Attribute Consulting Full time

Are you well versed with APIs?
- Well known brand in the travel industry
- Flexible working arrangements

**Integration Support Analyst**

**Perm: $110k + super**

**Attribute is pleased to partner with this household brand in the travel industry as they seek a Integration Support Analyst. We are looking for an Integration Support Analyst to assist with maintaining critical integrations at a global scale via the analysis, troubleshooting and monitoring of APIs whilst working in a fast paced, fun-cultured, travel environment.**

**Hybrid, 3 days p/w in the office.**

**The Position**:
This role of Integration Support Analyst enables the ability to maintain critical integrations at a Global scale which underpins our retail and digital channel.

This is a Tier 2/3 technical support role where you will have direct access to the highest technical resources available for problem identification, resolution, or new feature creation.

If you are a strong communicator who is comfortable with ambiguity and taking initiative to solve complex problems and incidents, we'd love to hear from you. Being in house technology, you will be provided with extensive on the job training however API and integration knowledge is required.

**Responsibilities**:

- Own escalations relating to API and integration layers of this organisation's tech stack
- Analyse and troubleshoot API request/responses, data payloads and/or workflow related issues by delving into logs and looking at API sequence interactions
- Work with the API & integration team to utilize their SME experience (escalation, integrations etc)
- Engage with internal and external customers and stakeholders on technical support analysis
- Creating and updating documentation to be reused as knowledge articles and FAQs to assist with future support calls during initial diagnosis of service calls proactively monitor and liaise with customers and relevant stakeholders regarding any incidents or status updates in a timely and clear manner
- Work with Jira Service Management to support customer
- Plus, if you have experience with Azure APIM and Splunk for troubleshooting end to end transactions
- Bonus if you can write queries for data extraction and reporting

**Your Key Skills & Experience**:

- Experience in an IT support capacity within an integration context
- Tertiary qualification in Information Technology
- Prior experience working with API's and data integration
- Bonus if you have basic knowledge of scripting or programming languages
- Excellent communication and ability to troubleshoot complex problems/incidents

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