Mes Support Officer-Fiona Stanley Hospital

Full Time Position
- Excellent opportunity to grow in your career and help our MES team to achieve success
- Location: Fiona Stanley Hospital, Murdoch

**About Us**
Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.

**About the Opportunity**
Reporting to the MES Service Delivery Manager, this role is responsible for supporting the day-to-day delivery of the MES service into the Hospital. The MES Support Officer will primarily assist with the coordination tasks within the portfolio and projects, including scheduling, reporting, purchasing and information collation, monthly billing, and invoicing. This role will be responsible for the creation and receipting of MES Purchase Orders.

**What you'll be doing**
- Manage the creation, progression, and closure of Service and Equipment Requests (SERF) for the Managed Equipment Service.
- Support and resolve reconciliation and accrual queries as needed.
- Create and manage Purchase Orders for MES operations.
- Perform ad hoc tasks as required, including providing backup support to the MES Service Delivery Manager.
- Coordinate and oversee scheduled and reactive maintenance workflows for legacy medical equipment.
- Assist with project coordination and reporting duties.

**About you - your ideal skills & experience**
- You are highly organised with a strong understanding of confidentiality and pride yourself on delivering high quality and efficient customer service.
- You excel working in a fast-paced team environment that offers fantastic exposure to Medical Equipment management, technologies, systems and techniques.
- You will show strong initiative and have a demonstrated ability to collaborate effectively with a broad range of individuals and groups as is necessary.
- You are a respectful professional person who demonstrates exceptional moral values in everything you do.
- Demonstrated purchasing experience
- Ability to create, improve and accurately maintain registers to allow efficient and effective access to information
- Ability to build relationships and establish personal credibility to consistently deliver high quality and efficient customer service
- A resilience to work in a fast paced, multitask environment
- Financial exposure desirable

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

**About us - Serco & proud**

**Why Join Us**
- You'd be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
- You'll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We Invest in you: Accelerate your career through our learning & development opportunities - think skills based training, defined career pathways & fantastic internal mobility opportunities across the group

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

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