Team Leader

**Senior Program Advisor - Team Leader
- Fixed Term/ Full Time**

**About the Department**

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

**About the Victorian School Building Authority**

The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.

The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants.

With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.

**About the Division**

The Asset Management Division helps schools maintain and manage their buildings and grounds and ensures they are more energy efficient. The Division trains school leaders as facilities managers and supports them to develop school maintenance plans. They coordinate programs, assessments, and systems to ensure schools are routinely maintained and cleaned.

The Division includes the Asset Management Branch, School Asset Management Support Branch, Facilities Branch, Maintenance Delivery Branch and the Programs Branch.

**About the Role**

The Kinder Facilities Management Unit manages and overseas a growing portfolio of early childhood assets through a hybrid service delivery model. This includes the VSBA being the asset manager for these facilities, with annual contracts and reactive maintenance delivered in partnership with an external party.

The Senior Program Advisor - Team Leader is responsible for supporting the early childhood maintenance program's service delivery, operations, and customer service for a portfolio of assets. The role will be responsible for managing a small team of staff in the delivery of the Kindergarten Maintenance Program. The Team Leader provides strategic thought leadership and drives innovation in the program. Alongside leadership of people, they will also lead a subset of the work within the team. The role will also facilitate clear communication and coordination of activities between teams.

The key responsibilities of this role include:

- Leading and developing a high performing team, including building positive relationships with the team and other internal and external stakeholders to ensure a high-quality customer service experience.
- Management and coordination of the program's establishment activities with a focus on asset management service delivery, consistent with all relevant project management and procurement policies and procedures.
- Monitoring and managing proactive and reactive asset management tasks across the early childhood asset portfolio.
- Building positive relationships with key internal and external stakeholders to facilitate and communicate the successful delivery of the service.
- Working collaboratively across the VSBA and broader Department to manage information and processes, facilitating contact across multiple teams and stakeholders.
- Developing new and updated business processes, communications collateral, and other documentation to support the delivery of the program.
- Maintaining accurate records and tracking products to support planning and reporting practices across the team, including monitoring financial information.
- Presenting senior audiences with options to inform new and updated program processes and opportunities, including by outlining pros, cons and limitations of certain approaches.
- Other duties as instructed to support the achievement of organisational goals.

All VSBA staff have a shared responsibility to meet the same service standards outlined in the _VSBA Customer Service Charter_. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team.

**Attributes**

**Desirable**Qualifications and Experience**
- Desirable : demonstrated experience in working effectively with a range of stakeholders and ability to strengthen maintain and build relationships and partnerships
- Desirable : a tertiary qualification relevant to the role
- Desirable : considerable/demonstrated experience similar role within government

**Further Information**

Hybrid working arrangements are available, but regular attendance at the central office is required.

Applicants requiring adjustments