Network Desktop Euc Support

5 days ago

Sydney, New South Wales, Australia Eil Global Full time

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for Network Support Engineer for onsite support services in and around to assist our clients.

Please share your updated resume for further process

**Responsibilities**:

- Manage Desktop Devices (hardware, software and connectivity) incidents through to

resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard

entire lifecycle (including the remote management of Desktop Devices using appropriate

tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the

Desktop, to include, but not limited to, patch updates, hardware replacements, with

spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice

Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take

appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site

for all IT related issues if no other IT support team unavailable like for MI calls.

**Requirements**:

- Knowledge and experience on windows 7 OS
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool - ex - Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and

related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with

an emphasis in electronics required; Bachelor's Degree preferred.

**Job Types**: Full-time, Casual, Freelance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Work Location: In person

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