Assistant Manager

1 week ago

Perth, Western Australia Mercure Hotels Full time

Overview
Mercure Perth on Hay is looking for an Assistant Manager to join our growing team.
Conveniently located by the beautiful Swan River in the heart of Perth CBD.
We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.
Responsibilities
Assist and oversee the day-to-day operations of the Front Office team
Supervise and monitor team members with true leadership ability that motivates the entire team
Take initiative to ensure all interactions with our guests are positive and productive
Ensure the smooth and efficient running of the Hotel\'s operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times
Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation
Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day
Process and assist with check-in and check-out of guests when needed
Respond to and coordinate emergency situations
Qualifications
Relevant experience in the hotel industry
Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera
Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment
Ability to navigate through change and provide quick thinking solutions should problems arise
Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
Clear and confident communication skills – both written and verbal
Availability to work across a 7-day roster including overnight shifts
Hold a valid Responsible Service of Alcohol certificate, Approved Manager card and valid First Aid or willingness to obtain prior to starting
What's in it for you
An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Career mobility opportunities within our International Hotel Group
Global perks in hotels and Accor partners
Fun, supportive, and collaborative working environment
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you\'re welcome to let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
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