Customer Service Representative

3 days ago


Australia The Manitowoc Company Full time

Parts Interpreter/Customer Service Representative
Join to apply for the
Parts Interpreter/Customer Service Representative
role at
The Manitowoc Company
Responsibilities
Provide parts support for Aftermarket customers
Attend to parts interpretation enquiries
Place parts orders with respective factories and follow up on order status
Follow up on parts-related quotations, delivery and other matters; assist to expedite orders and maintain customer acceptance
Assist with the resolution of spare parts issues
Generate tax invoices for Crane Care parts
Provide SAP interface support for ANZ Aftersales/Logistics as the SAP Super User
Keeper/Maintainer of the Parts SAP Manual
Train Product Support staff on SAP systems
Responsible for SAP parts master file, extend parts into ANZ location, liaise with factories
Assist with materials movement (pick/pack etc) and dispatching functions along with warehouse receiving and storing, when needed
Physically receive and check off orders from suppliers and locate in the Parts Warehouse when necessary
Assist with parts stock take activities when required
Perform other ad-hoc duties as assigned
Job Requirements
High school diploma or higher qualification in Product and Customer Service or equivalent
At least 3 years of customer service-related experience, preferably in the crane industry or heavy equipment industry
Familiar with all aspects of Microsoft Office
SAP skills will be an added advantage
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Machinery Manufacturing
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