Admin Support Epilepsy Wycombe

2 weeks ago

Brisbane, Queensland, Australia Buckinghamshire Healthcare Nhs Trust Full time

Admin Support over 18 years oldAbout this role:At Buckinghamshire Healthcare NHS Trust, we have a simple mission – Personal and Compassionate Care Every Time.
Volunteers help to enhance the patient experience and complement the work of paid members of staff.Volunteers assist the team in completing basic administration activities which ensure that the department can deliver services on time and effectively.
Volunteers here will not be in direct contact with patients.Commitment: A minimum of one 3-hour shift per week, on a MondayAny 3 hours between 9am and 4pmWhat are the key tasks?
Check in with your supervisor Mary Epilepsy Nurse to gain an understanding of key tasks that need to be completed ensure epilepsy nurse service is running smoothly and upcoming events.Listening to answerphone messages and making a list of patients to respond toTo call patients if necessary to confirm their messages – often they do not leave an NHS number and we need this to investigate their needChecking appointments for patients if they callKeeping the epilepsy alerts up to dateSorting out post and sending letters out to patients, writing envelopesMaking up patient safety information packs – specific age groupsRequesting more packs from other agencies when stock is lowTo send out specific information to patients – e.g anxiety information or memory informationAssist with various data bases – different patient cohorts, e.g transition, maternity to ensure appointments are within pathways – under Mary's supervisionCalling patients to remind them of appointmentsAssisting with booking appointments for epilepsy patients either to neurology or to Mary's epilepsy clinicSending any specific emails as directed by Mary – e.g. may need a discharge summary if patient has gone to another EDTo upload to Evolve and med Rec as requiredTo use Careflow to monitor whether epilepsy patients have been admitted or whether their ED admission was seizure relatedWhat skills, knowledge and experience are helpful in this role?
Motivated and enthusiasticAbility to work as part of a teamFlexibleOrganisedFriendly and approachableGood communication skillsGood interpersonal skills and able to interact with a diverse range of peopleWould understand and apply CARE valuesMaintain confidentialityEssential requirement/commitment:Volunteers must be a minimum of 18 years of ageAll Volunteers will require a DBS check.Participation in the training relevant to your role and confidential discussion of any reasonable adjustments required to meet your needs.What will we provide and what you can expect from this opportunity?
Join an enthusiastic volunteering team of people who want to make a difference, just like you.Supervision and support from a dedicated member of staff.Learn new skills and develop existing skills.Contribute to your personal development and confidence.You will be making an important contribution to your local community throughout your volunteering journey at the hospital.Annual refresher training.The opportunity to demonstrate a wide range of attributes and commitment.Only apply if you have selected a vacancyYou can apply online at: applied and completed our online application form, we will send you information below.DBS Check Free to VolunteersOccupational Health FormMandatory TrainingAny other training relevant to the role you will be doing
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