Exercise Experience Manager

Permanent, full time gig leading a passionate fitness team
- Iconic brand in Melbourne CBD with premium facilities. Boutique meets world class
- Free gym membership, exclusive discounts with retailers + more

**About us:
**There's never been a better time to join Virgin Active We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Located just steps from the Russel/Bourke tram stop, our spacious 4,700 sqm Bourke Street club is your go-to location for work, rest, and play. Inside you'll find 6 group exercise studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa & sauna, indoor climbing wall and sleep pods. We've also catered for your post-workout-self, with luxury changeroom amenities including Dyson Supersonic hairdryers, ghd straighteners and Apelles products. It's the experience your workout deserves.

**About the role**:
As a member of the club leadership team and reporting to the Club General Manager, you'll lead and develop the exercise experience team to achieve personal training targets and deliver world class exercise experiences. You'll oversee club exercise operations and commercial performance.
- In a nutshell: _
- You'll oversee the entire club exercise product range including gym floor, personal training and group exercise to maximise the exercise experience for members
- You'll work to achieve penetration results and operate within agreed expense budgets, with accountability for overall performance and commercial success
- You'll ensure engagement levels and service quality of exercise experience are met for our members
- You'll recruit, coach, develop and motivate the exercise experience team to achieve agreed targets
- You'll advocate safety and ensure an overall safe environment for members and team members
- You'll oversee PT and group exercise admin to ensure seamless booking, payment and validation
- You'll work with other departmental leaders to assess, monitor and improve the exercise experience and support the team

**About you**:

- You have 2+ years of relevant leadership experience, your Cert IV in fitness, your first aid and flexibility to work a non-traditional schedule. You may also have studied exercise science. A+ for you
- You know how to lead a team to deliver meaningful exercise experiences and thrive on exceeding performance targets. You're confident and cool under pressure
- You're people focused. You're authentic. You get a kick out of getting people to those I did it moments. You're comfortable connecting with members and thrive on building true community
- You're driven. You love motivating others. You leverage your life experience and charismatic personality to help trainers build their sessions and be the best they can be
- You're comfortable managing your own time and can be counted on to reach targets
- You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it

**What you'll get from us**:

- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you (and your buddy) to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Work/life balance with flexible options
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- We like to be normal, not formal