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Volunteer Manager
2 weeks ago
About usHammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need.
As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs.
HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.About the roleAt HammondCare, volunteers are at the heard of everything we do.
With over 850 dedicated individuals giving their time and compassion, our volunteer services plays a vital role in supporting the people we care for.
Volunteering at HammondCare is not just about giving back - it's about being part of something bigger, helping to build a more connected and caring community.The Volunteer Manager plays a key leadership role in managing and developing a team of Volunteer Coordinators (VC) who oversee volunteer services across designated business areas.
This role ensures alignment with organisational goals, provides strategic leadership to the VCs, enhancing the effectiveness of volunteer programs, and contributes to workforce planning through innovative solutions.
The role also ensures that volunteer programs and activities align with the National Standards for Volunteer Involvement as set by Volunteering Australia.This is a permanent part-time role working 4 days per week (one day must be Wednesday).
The role is based at St Leonards with hybrid opportunities and requires flexibility to travel to our sites.What we can offer youWe care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)Additional leave purchase options and 14 weeks paid parental leaveFlexible working optionsDiscounts on everyday products and servicesDiscounted healthcare memberships - access to network of fitness centres and pools for employees and familiesFree access to independent counselling support for employees and familiesHealth & Wellbeing programmesReward & Recognition programmesReferral bonusesCareer and professional development opportunitiesKey Responsibilities includeManagement and mentoring of Volunteer CoordinatorsMotivate and guide VC teams within HammondCare's Mission in Action to improve quality of life for those in our care through volunteer activities.Engage in regular discussions with VCs regarding recruitment, volunteer engagement, service goals, compliance targets, and monthly metrics.Responsible for staff recruitment, ongoing management, and exit processes.Facilitate Annual Development Meetings with direct reports and provide regular performance feedback.Build relationshipsBuild strong relationships with assigned Operational Managers to understand their strategic priorities and site requirements and meet regularly to assess volunteer team scope, explore new partnerships, and identify new service areas.Under the direction of the Head of Volunteer Services, develop an annual volunteer plan that aligns with HammondCare's Motivation, Mission, and Mission in Action.Be the key liaison for all VC issues within the assigned business area.Oversight of Volunteer SystemsEnsure appropriate systems and processes are in place to support volunteer operations.Assess and mitigate risks associated with volunteer activities in collaboration with Quality, Safety & Risk (QSR) teams.Oversee volunteer-related complaints and performance management.Ensure compliance with Aged Care Volunteer Visitor Scheme (ACVVS) requirements, including reporting and KPI management.Maximising the engagement of volunteersSupport VCs in training, mentoring, and engaging volunteers.Ensure consistent communication and engagement initiatives for volunteers.Evaluate volunteer satisfaction and implement strategies to enhance retention.Represent HammondCare at events, conferences, and external engagements to promote volunteer involvement.Evaluate and address training needs for both Volunteer Coordinators and volunteersAbout YouCommitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in ActionAt least 4 year's demonstrated experience volunteer program managementManaging and mentoring teamsStrong relationship-building and communication skillsAbility to work independently and collaboratively within a teamStrong organisational and problem-solving skillsConflict resolution and negotiation skillsProficiency in Microsoft Office (Word, Excel, Outlook)Passion for aged care and community service, health and palliative careCertificate IV in Volunteer Coordination or Leadership & Management (PLV qualification desirable)Knowledge of and ability to apply the National Standards for Volunteer Involvement - desirableExperience leading a team in a not-for-profit or aged care setting - desirableTo ApplyIf you are ready to make a difference with HammondCare, Apply Now
For any specific queries please contact .
Pre- Employment ChecksAll short-listed applicants for these positions will be asked to consent to a criminal record check and reference checksHammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion.
We strive on creating an equal employment environment where everyone from any background can be themselves.
