Implementation Manager

2 weeks ago

Perth, Western Australia Anson Management Consulting Full time

We help our customers make a meaningful difference to those less fortunate
- Project manage large, complex software implementations for our customers
- Challenging, well-paid role with lots of variety

**About the Role**:
Our team is continuing to grow as is our positioning with the bigger clients in our market and consequently, we require a new Implementation Manager to be primarily responsible for assisting with implementing our software with new, larger, and more complex customers. The ultimate goal of this role is to ensure the users of our software have the best possible experience and maximise their utility from the system. This is key to enabling them to be more sustainable and to deliver to their aged, disabled, or in other ways challenged clients to live better lives.

**Benefits**:
Nightingale's number one value is caring for our people. We pride ourselves on ensuring that our team members are well supported, and their contributions valued. All our people are considered a vital part of our growing team and rewarded accordingly. Our culture is positive and supportive and our staff turnover is virtually zero. Our team is well remunerated, and their work recognised.

**About You**:
We are looking for someone who is;
- Experienced and confident in working with and servicing larger-scale customer organisations
- Adept at managing sometimes challenging implementations and contract negotiations
- Motivated by delivering positive customer outcomes and can empathise with customers
- Proactive in creating and implementing solutions to customer problems
- Resourceful, good with time management, always meets their commitments
- A great communicator

**About the Company**:
Nightingale software provides our highly regarded enterprise-grade, ERP solution to customers (both for-profit and not-for profit) whose primary services are delivering consumer-directed care. Our team is focused on delighting our customers and is committed to mutually beneficial and long-term partnerships with our customers.

As a company, we have assisted many organisations and businesses to expand, adapt, develop, and continue to create social value in the community.

Nightingale software continues to grow very quickly, and we recognise that our people are our most valuable asset in supporting that growth and our customer's success. We value our staff's input and look to engage meaningfully with them to realise our customer's and our staff's full potential. We communicate openly, honestly, and positively and encourage and reward truth-telling and taking initiative. We're collaborative and respectful and promote a healthy work-life balance.

**Essential Criteria**:

- Strong organisational, project management, communication, and problem-solving skills
- 'Delight the Customer' mentality; ability to empathise and build customer loyalty
- Proven track record of delivering the highest level of customer service
- 2+ years of experience in a customer-facing role at a SaaS company (desirable)

**Applications and Enquiries**:

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