Regional Manager, Workplace Experience

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

**WHAT TO EXPECT**

We are looking for an experienced and passionate Workplace Experience professional to oversee workplace operations in the APAC region, and act as site lead for our Sydney office. This individual will help inform the global strategic vision for Workplace Operations, work closely with cross-functional partners and lead their team to ensure best-in-class workplace experience.

The Workplace Experience team is looking for builders - people who aren't afraid to roll up their sleeves and can create structure in ambiguity. This role sits on the People Team and will report to the Director, Global Workplace Experience, and will be integral in driving the development of employee experience as it relates to workplaces.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee experience. You will have a consistent pulse on the needs of our employees in APAC and be comfortable changing course as global conditions and working environments evolve.

Please note that this is a 10-month fixed-term position.

**WHAT YOU'LL DO**
- Oversee workplace operations and programs in the APAC region, ensuring successful day-to-day operations
- Act as primary site lead for our Sydney office
- Lead Workplace Operations KPI and SLA success, ensuring best-in-class customer service and service levels
- Lead, mentor and develop regional Workplace Operations team
- Sit on Workplace Experience Leadership Team, collaborating cross-functionally to develop and drive team OKRs
- Collaborate with others to develop and manage initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related to our new hybrid work strategy
- Partner and develop strong relationships with all key business partners e.g. APAC General Managers, IT, Legal, Finance, Marketing, Employee Experience, etc. and act as trusted advisor in workplace matters
- Collaborate closely with Braze Employee Experience to ensure all events are supported and executed to the highest standard
- Proactively build relationships with leadership and employees, as well as use data to understand the habits and needs of APAC employees and objectively provide recommendations for workplace improvements
- Work with customer service mindset to ensure world-class standards and service levels for all APAC employees
- Ensure we have the best in class suppliers for our offices and implement vendor management best practices with a lens towards diversity and inclusion. Proactively partner with key vendors to ensure continued service improvement.
- Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
- Oversee budget management and tracking for APAC operations
- Manage H&S program, including the creation and maintenance of H&S policies, conducting regular risk assessments and ensuring the adequate number of employees are sufficiently trained on first aid and fire marshaling.
- Have a strong technical mindset, with an understanding of how technology integrates within the workspace
- Support regional office improvements and small build-out projects, as needed

**WHO YOU ARE**
- 5+ years of experience in Workplace Experience and/or facilities management; experience with multiple locations a plus
- At least 2 years experience leading a team; experience leading outsourced staff a plus
- Experience managing offices and workplace experience for a hybrid workplace model, delivering creative solutions to engage a distributed workforce
- Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
- Strong experience with office moves and build-outs