Credit Officer

3 days ago

Melbourne, Victoria, Australia Officeworks Full time

**Title**:Credit Officer**:

- Location: Bentleigh East, Victoria, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we're focused on delivering a wide range, low price and great service. We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

**About the role**:
We have a great opportunity for a Credit Officer available for someone to grow within the Officeworks finance team. As a Credit Officer, you will report to the Credit Team Leader and your role will involve support and administration of 30-day business account customers. You will be handling customer queries whilst building and maintaining customer relationships. You will also support the Officeworks Business and Sales Support Team. Some of your key tasks will include;

Key Responsibilities:

- Ensuring that all customer queries are dealt with or escalated to the appropriate team member & within the required SLAs
- Responding to escalated customer queries through our Salesforce ticketing system
- Assist with incoming customer payments to ensure that they are applied accurately and in a timely manner
- Maintenance Accounts
- Allocation of Payments and Refunds
- Build a strong rapport with the Sales Support, Sales & Credit teams

**About you**:
To succeed in this role, you will have the following:

- Minimum 2 years' experience in either a similar credit role or a finance administration role
- Intermediate Excel skills
- Effective negotiation and communication skills
- Ability to manage and resolve issues and complex accounts
- Excellent telephone manner, persistent with the ability to communicate at all levels
- A team player able to identify and resolve problems in an efficient and timely manner ensuring customer needs are satisfied within Company guidelines
- Able to work in a fast-paced and changing environment

**Our culture**:
It's all in a day's work when you're part of the Officeworks community - where you're not defined by who you are, but what you can do. We celebrate our teams' uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy and access to Circle In portal for Working Families.

Officeworks is a** 'Circle Back Initiative' **employer - we commit to respond to every applicant.
LI-SC

LI-WFH

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