Customer Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Agfa Full time

Are you looking for a meaningful career?

We transform radiology, bringing intelligent and definitive answers to patients. That is why we are always looking to hire passionate and committed people with the right skills and business acumen, to deliver on our mission of customer centricity, innovation and collaboration & co-creation around the world.

Reporting to the regional Customer Operations Manager and based from our head office in Scoresby, the **Customer Operations Manager** is responsible for managing the entire **Order-to-Delivery** process for Australia and New Zealand. This role requires a strong self-starter with real-world working experience in logistics/supply chain and people management. This role oversees the final touch point between our team and our customers, so a passion for customer service is a must, including hands-on leadership and a dedicated pursuit of continuous improvement. The position also manages housing, purchasing and EH&S activities.

**Some of your key accountabilities will include**:

- Providing effective leadership, feedback, coaching, and development for the supply chain/logistics and customer care teams.
- Developing, implementing and monitoring logistics management activities required for the timely and efficient transportation and warehousing of incoming and outgoing materials and distribution of products.
- Optimizing supply-flows from overseas manufacturing sites to the local organization, and distribution-flows to customers to meet business needs and cost targets.
- Working closely with local business stakeholders to align functional deliverables to business strategies and priorities.
- Collaborating with regional and HQ management regarding the monitoring and follow up on targets (e.g. costs, inventory, service levels, forecasts), projects and operational issues.
- Managing the selection, negotiation, contracting and operational follow-up of relevant local providers for warehousing, transport, etc.
- Maintaining close contacts with authorities to ensure appropriate and effective processes for import/export and other relevant regulatory matters.
- Supporting the local business needs through management of housing, purchasing and EH&S activities.

**Your background**:

- Strong knowledge of SCM processes and the implications of SCM in business strategies
- Good business sense and understanding of financial concepts (budgeting, forecasting, cost management)
- Hands-on people leadership with experience coaching and developing teams. and able to drive results within multi-disciplinary teams
- Analytical capabilities, business critical thinking and hands-on problem solving
- Customer-focused mindset, project management and process management abilities
- Well-developed interpersonal and influencing capabilities
- Excellent written and verbal communication

**Must already have legal work entitlement in Australia**

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation package. If you want to be part of this experience, we'll take you there

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