Functional Consultant

2 days ago

Melbourne, Victoria, Australia Racv Full time

Melbourne, Victoria | RACV Head office
- Permanent Full Time | Hybrid Working
- Competitive salary | Discounts on selected RACV products

**Great things start here**

Our technology practices have been growing steadily over the last few years across Development (AEM and Salesforce), DevOps and Quality.

Building mature technology practices is very important to RACV and we are looking for bright, hardworking and enthusiastic team members to join the team to help us achieve our delivery roadmap and strengthen our capabilities.

At RACV you can expect diverse and challenging assignments, a great team culture and plenty of learning and development opportunities.

**About the Opportunity**

Are you looking for an opportunity to be part of something big - working in an agile way to innovate and deliver quality outcomes at pace? We're looking for people who are passionate about transformational change and doing great things for our members.

Reporting to the Scrum Master - Salesforce & Integration Practice as a "Functional Consultant" within a squad, your team's mission is to build upon our brand-new next generation customer relationship management solution. You'll leverage Salesforce to provide a number of capabilities across the organisation.

**This could be just the right role for you**

Your main responsibilities will include:

- Participate in sessions with our internal customers and other team members to understand Business Requirements and Business Processes Analysis.
- Document detailed functional & technical requirements.
- Analyse data and execute data migration strategies and mapping
- Demonstrate solution prototypes
- Deliver prioritised features to optimise for both time to market and return on investment
- Support developers and technology leads in functional analysis of BAU issues

**What you'll need to be successful**
- Bachelor Degree in an Information Systems discipline
- Proven analytical skills and evidence-based decision making
- Advanced oral and written communication skills with ability to present and articulate using a variety of verbal, written and visual methods where appropriate to a diverse range of audiences.
- 5+ years Salesforce/CRM experience in enterprise environments
- 3+ years as a Salesforce Functional Consultant in enterprise environments
- Salesforce certifications are highly desired

**The RACV difference**

As one of Australia's largest member organisation, we are financially strong, and can afford to make strong multi-year investments in driving member experience.

We have an increasingly integrated set of technology across Salesforce, Adobe, and Microsoft platforms to drive integrated communications with members, customers, and prospects with significant pipeline of enterprise-level projects that evolve how we engage with members.

**Application process**

Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment. _
- All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

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