Customer Journey Expert

ING's 2025 Leap strategy is focused on business and customer growth. Our role within the Enterprise Tribe is to enable our strategy by building a simpler, more modern bank from front to back across Finance, Risk, Wholesale Banking and Customer solutions. This supports our strong growth agenda through the modernisation of core technologies, digitalisation of business processes and investment into new business.

We're on the hunt for an experienced Product Owner, internally known as 'Customer Journey Expert', who is passionate about all things data and delivery to join our amazing team. This is a permanent role based in Sydney.

You'll at the forefront of our Enterprise Data roadmap and will have the opportunity to deliver transformative data solutions, which drive our decision-making and fulfil regulatory obligations. You'll work together with other experts to achieve the squad's purpose and have expertise in one or more of the following areas (Data Architecture, Data Warehouse, Data Quality, Metadata) to develop and enhance ING's data capability.

Are you ready to make an impact?

What you'll do
- Be responsible for the full life cycle of data initiatives from inception through to development, and support, for work produced by your delivery squad.
- Drive outcomes on behalf of the business by acting as an internal business consultant in order to improve business outcomes and assist in making judgements and managing the implementation process through to completion.
- Translate business requirements into solution design in partnership with process owners, architects and developers.
- Undertake technical impact analysis for new requirements, document solutions and ensure buy in from all parties.
- Work across the wider project roadmap, and work within an agile delivery environment to ensure BI requirements are addressed.
- Align various stakeholders' differing interests to ensure that the squad's interest and priorities are met.
- Mitigate risk and manage regulatory and legislative requirements with any new changes that are brought into the industry.

What we're looking for
- A strong passion for data platforms and warehouses with recent experience in financial services or risk. Experience with regulatory reporting is beneficial.
- Experience leading a team and/or working as part of a squad (and Tribe) within an Agile working environment.
- Experience translating business needs into actionable user stories and creating documentation meaningful to both business stakeholders and developers.
- Sound data reasoning skills, and the ability to make decisions and influence stakeholder expectations to ensure optimal outcomes are achieved.
- The ability to challenge ideas constructively, suggest possible solutions and be held accountable for delivering results.
- Experience in data governance, data modelling, data quality monitoring, data lineage or similar is essential.

What's in it for you?
- Drop everything and learn with over 16,000 professional and personal development courses to choose from
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
Contact Sabrina Huynh,

Applications close Monday, the 17th of February.

Still in two minds?

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