Service Advisor

5 days ago

Canberra, ACT, Australia The Toro Company Full time

**Are you ready to transition off the tools?**

**Do you have a keen eye for workflow management?**

**Is customer service your expertise?**

**The Role**

An exciting opportunity exists for a driven and customer focused applicant to join our Equipment team in the role of Service Advisor. This role will be primarily responsible for working with our customer base, managing incoming service request calls, parts interpretation, work order scheduling, low level product technical assistance and customer feedback.

The perfect role for an experienced technician transitioning off the tools, a Service Manager wanting to reduce duties or an experienced Service Advisor.

**Responsibilities**
- Receive incoming calls from across all Toro Service sites
- Parts interpretation, quoting and work order creation for all Service requests
- Providing updates and communication to end users based on status of work orders
- Liaising with Service Managers to understand daily workload and operating pressures
- Entering/Updating customer and product data in ServiceMax
- Performing additional administration duties when required

**Skills & Experience**
- Knowledge and experience in dealing with end users
- Knowledge of Toro products and experience with their operating characteristic
- Ability to establish effective business relationships with internal and external customers
- Strong customer service skills and a customer first focus
- Strong computer literacy and CRM management
- Ability to adhere to and implement operating goals, objectives, and procedures
- A valid Australian Motor Vehicle License (Forklift licence desirable)
- Toro technical background, SAP and ServiceMax skills will be highly regarded

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