Qantas Agency Connect

Take an opportunity to guide our Agency Partners with expert advice and quality service.
- Join a dynamic team with ongoing career development opportunities.
- 12-months Fixed-Term Contract, based at our Mascot Campus.

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship and a can-do attitude. We're resilient and strong and it's in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we contribute to taking the organisation forward. We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.

As Sales Consultant in the Qantas Agency Connect (QAC) team, you will provide expert advice and solutions on Qantas products, policies, fares and ticketing to our Agency Partners. This role plays an integral part in our service delivery and enables our agency partners to sell Qantas with confidence, placing customers at the heart of everything we do.

Key Responsibilities:

- Provide excellent product, policy, fares & ticketing advice and sales support to our agency partners.
- Process all queries and requests with accuracy, utilising all available information and resources.
- Advise our customers on all aspects and benefits of our products and services.
- Anticipate the needs of our customers and offer innovative solutions.
- Encourage and promote agent self-service via the Qantas Agency Connect site.
- Approach every call with a "can do" attitude, be flexible in approach and adjust delivery accordingly to agent's knowledge.
- Collaborate with other departments as required to obtain the best outcome for Qantas and the customer.

You'll have:

- A strong Customer Service or Sales background.
- Sound working knowledge of Reservation systems, and knowledge of Travel Sales; extensive Travel Agency/Airline experience preferred.
- Domestic and International consulting experience, with knowledge of airline products, policy, fares and ticketing procedures.
- Excellent communication skills with the ability to collaborate with internal and external customers.
- The ability to Identify sales opportunities and anticipate customer needs.
- Self-motivated and enthusiastic team player.
- Proven ability to work under pressure and meet deadlines.
- Recent experience in a contact centre environment with the ability to meet call related KPI's will be highly regarded.

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: Thursday 26th September 2024