Manager Global QAC

About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead a high-performing team while shaping a globally connected sales support function across multiple regions.
• Drive process improvements, knowledge sharing, and best practice adoption to deliver world-class support.
• 12 month fixed term contract based at our Mascot Campus

At Qantas, we're constantly challenging ourselves to reinvent the future—finding new ways to connect with customers and enhance their journey. From our humble beginnings in the Queensland outback in 1920 to becoming a global airline, we've always taken pride in pushing boundaries.

We're seeking a
Manager Global QAC & Sales Support
to lead the AU Sales Support team and act as the primary escalation point for regional teams across Asia, the Americas, UKEMEA, NZ, and the Pacific. In this role, you'll ensure the smooth and consistent operation of the global sales support function by streamlining processes, developing standards, and providing teams with the right tools and platforms to succeed. You'll also oversee escalations, foster collaboration, and drive efficiency across regions to deliver best-in-class support for our corporate and agency sales teams.

As a strong leader, you'll develop the AU team while promoting knowledge sharing, training, and best practice adoption globally. You'll partner with key functions including call centres, site teams, policy and procedures, finance, and sales teams, ensuring onshore and offshore needs are understood and aligned. This is a unique opportunity to shape a globally connected support function and play a key role in the success of our international sales organisation.

What You'll Bring

• 7+ years' experience in a sales or contact centre leadership role, with tertiary qualifications in business or commerce
• Proven people leadership experience, with the ability to develop teams and achieve business goals
• Strong communication, collaboration, and stakeholder management skills to drive alignment across functions
• Demonstrated commitment to customer service excellence and continuous improvement
• Experience leading and serving multi-cultural teams, agents, and customers across regions
• Strong business acumen with negotiating skills, able to assess impacts and drive commercial outcomes
• Ability to manage multiple priorities, projects, and deadlines in complex and ambiguous environments
• Highly motivated, organised, and proactive, with the ability to work independently and strategically

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Thursday 4th September

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.