Casual Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life's best work

GenesisCare Oncology has TWO exciting opportunities for a passionate and efficient Medical Receptionist's (Patient Services Officer) to join our Sunshine Coast clinic in Buderim, on a permanent part-time basis or a casual basis.

As the Patient Services Officer, you are responsible for providing administrative and general support to staff, patients and clinicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between patient's and clinical staff.

What you'll do:
- Monitoring the flow of patients/customers and directing as appropriate- Answering all incoming telephone calls in a timely manner- Responding to queries in accordance with the privacy policy- Having a breadth of service knowledge to respond to patient queries- Providing support to Doctors and other internal customers, as required- Scheduling doctor consult appointments with regard to availability & appropriate timeframes- Undertaking all actions to support a Doctor's clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit.- Occasioning and discharging patients, prior to and following, Consultation, Evaluation and Follow-up appointments.- Registering new patients in Mosaiq in a timely manner and ensuring the accuracy of personal and billing details- Maintaining the X-ray register to ensure effective tracking of X-ray's within the centre.- Management of Diction system EMDAT- Work Co-operatively within a multidisciplinary team, exchange information and assist other team members to achieve team objectives and work outcomes.

What's in it for you:
- Great work/ life balance, only Mon - Fri shifts- Internal career development opportunities globally in USA, UK, Spain & Hong Kong- Purchase additional annual leave as part of our annual leave scheme- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling- Learn and grow with our award-winning development programs- Free access to thousands of LinkedIn training courses- Range of benefits such as 12 weeks paid parental leave- Fast paced, high performing & agile working culture with lots of change due to our rapid growth- Access to all the latest technologies and techniques- Clinic located only a 15 minute drive away from the beach

Who you are:
- Diploma of Medical Administration or equivalent experience- Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred- Handle and resolve urgent matters and time critical medical appointments- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.- Proven experience to work effectively both independently and in a team environment.- Knowledge of patient billing systems and related Medicare funding mechanisms.- Ability to use clinical administration systems, as well as Microsoft Office software

Who we are:
We are 6000+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart disease and sleep disease.

Global care

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of 'care' that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.