Crm Application Support Coordinator

2 weeks ago

Melbourne, Victoria, Australia Modis Full time

Are you a _**_CRM Application Support Coordinator_**_ looking for a step into the IT market. _
- 12 month maternity leave contract
- Great $$ + Super + salary sacrificing (option)
- Working onsite 4 days a week and 1 day from home
- Reporting to the IT Manager and working with 4 other people in the team

**The Company**

Our client is not-for-profit, non-denominational, federated organisation operating in every state and territory in Australia.

**The Role**

The CRM Support Coordinator is responsible for the day-to-day support of the client's CRM (Salesforce). You will be responsible for all administrative and operational controls and support the business with ongoing system enhancements and reporting improvements within the client's CRM solution.

**KEY** **RESPONSIBILITIES**
- Provide business support for CRM, responsible for system performance and critical issue resolution.
- Ensuring customers are kept up to date with the progress of open requests.
- Respond to customer requests to support business operations.
- Work closely with customers to manage the roll out of new CRM solutions
- Scope customer requirements and liaise with the development team, ensuring the solution meets the requirements
- Manage projects, timelines, and customer expectations throughout the implementation lifecycle

**About Us**

Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Modis enables businesses to progress, scale and perform. Modis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies,

Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

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