Casual Research Operations

6 days ago

Melbourne, Victoria, Australia Forethought Full time

**Responsibilities**:
In the Casual Research Operations role you will be part of a core team that facilitates appointments with participants, from Mum and Dad consumers through to senior executives. You will ensure precise reputation management on behalf of our clients, leading Australian organisations, ensuring a high-quality experience for study participants. Your ability to build strong relationships with a range of different stakeholders is critical to the success of this role.
- Recruiting research participants from client sample, external partners and social media
- Programming survey mail-outs and launching online campaigns when required to improve overall participation rates
- Providing fieldwork updates to management and relevant stakeholders to ensure project timelines and budgets are met
- Assist with the writing up of research findings from focus groups and interviews

**About You**
- A background in outbound or inbound calling. Call centre experience is a plus
- A friendly and mature phone manner with a strong customer service ethos
- Strong Microsoft Office Skills, particularly Excel and Outlook
- Exceptional organisational skills and experience in office administration
- A strong ability to comfortably liaise with executives via written and verbal communication
- A proven ability to set goals, work to deadlines and manage priorities effectively
- 3 days available Monday - Friday is a essential

**About Us**
We are looking for driven, curious, and smart people to be a part of our dynamic team. Building on the award-winning knowledge base developed over the past 26 years, we are focused on driving impactful outcomes for many of Australia's top brands and delivering successful career-building outcomes for our colleagues.

We support diversity and inclusion at all levels and acknowledge and reward performance. With regular social events, benefits, wellbeing programs and all the perks of a brand new, purpose-built office (est. 2021) with the latest collaboration technologies to support our flexible and remote working policies.

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