Manager - Applications & Business Intelligence

1 week ago

Sydney, New South Wales, Australia Lutheran Services Full time

**Lead Innovation in Data, Systems, and Care Technologies**

Lutheran Services is seeking an experienced and forward-thinking **Manager-Applications & Business Intelligence** to lead a high-performing team. This is an exciting opportunity to drive agile system delivery, data enablement, and the integration of intelligent automation and AI-powered automation and insights across a regulated and complex service organisation.

**_Location: Support Centre, Milton_**
**_Employment Type: Full-Time_**
**_Remuneration range: $140K-160K_**

**About Us**:
**Lutheran Services** is a **not-for-profit organisation**, providing exceptional care and support to communities across **Queensland** for the **past 90 years**. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over **6,000 people** each year across more than **25 sites**.

**About The Role**:
Reporting to the Head of ICT, this role blends strategic leadership with hands-on delivery oversight. You will shape the future of enterprise systems with AI enablement and reporting capabilities while ensuring excellent user experience and vendor engagement.

In this role, you will:

- Drive the delivery using agile methodologies across sprint cycles and continuous system improvement projects
- Manage relationships with software vendors and ensure SLAs are achieved
- Support implementation of AI-powered tools, automation, and predictive analytics
- Partner with the Transformation Delivery Office to align solutions to enterprise architecture
- Promote a culture of innovation, service improvement, and data-driven decision-making

**About You**
- Strong grasp of **Agile delivery, DevOps practices, and enterprise system support**:

- Solid understanding **of integration architecture, reporting tools, and data governance**:

- Familiarity and experience with **AI, machine learning, and intelligent process automation**:

- Strong communication, stakeholder engagement, and leadership skills
- Comfortable working across multiple platforms and managing multiple projects simultaneously

**Desirable**:

- Experience in service-based industries such as aged care, healthcare, or NFPs
- Experience with AI tools within a corporate environment such as Microsoft Copilot,
- Experience with Reporting and automation tools such as Power BI, RPA tools (e.g. UiPath, Power Automate)
- Understanding of ethical AI use and data privacy principles

**Why Choose Us?**
- Salary packaging, enjoy up to **$15,990 of your salary tax-free** - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed
- and you take home more pay
- **Exclusive supplier discounts** across a range of services—including AIA Health Cover, Pest Audit, AGL (electricity and gas), and The Cosmetics Company for great deals on appliances and holidays
- Enjoy access to our **Employee Assistance Program**:

- Opportunities for skills and career growth
- we support additional study with time off and some paid support. Move into other areas of care
- diversional therapy, nursing or home and community care to name a few.

To view the position description, please Click Here.

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