Resident Service

3 days ago

Perth, Western Australia Regents Garden Full time

**Be the Heart of Excellence at Regents Garden Group**

Are you passionate about making a meaningful impact in the lives of others? Regents Garden Group, a leader in innovative and award-winning aged care, is looking for a Resident Concierge to join our dynamic team at our Booragoon facility. With five state-of-the-art facilities across Perth, we're renowned for our attention to detail and unwavering commitment to quality care.

**About the Role**
As a **Resident Concierge**, you'll play a pivotal role in ensuring our residents feel welcomed, valued, and supported. Working closely with the Management team, residents, and their representatives, you'll deliver a 5-star experience in a fast-paced, varied, and fulfilling environment.

Your responsibilities will include:

- Coordinating and personalising the admission process to ensure a smooth transition for new residents.
- Building strong relationships by providing emotional support and daily check-ins during the initial fortnight.
- Facilitating a luxury dining experience and overseeing resident mealtimes.
- Addressing concerns promptly, ensuring resident satisfaction.
- Assisting with quality activities and providing vital support to both residents and families.

**What You'll Bring to the Role**
We're looking for someone with:

- A Certificate III in Aged Care (preferred but not essential).
- Exceptional communication skills—both written and verbal.
- A strong service orientation and interpersonal skills to connect with older people.
- Creativity and problem-solving abilities to meet and exceed resident expectations.
- Compassion, empathy, and the motivation to make a real difference.

**Why Join Regents Garden Group?**
At Regents Garden, you're not just part of a team—you're part of a family. We value innovation, excellence, and the dedication of every team member to deliver world-class aged care. In this role, you'll have the opportunity to grow personally and professionally while working in an environment that prioritises collaboration and care.

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