Customer Service

Add expected salary to your profile for insightsWhen disaster strikes, we're FIRST on the scene.
Steamatic is Australia's largest disaster recovery and restoration specialist, delivering fast, innovative solutions that protect homes, businesses, and livelihoods.
Piece by piece, we restore lives.Now, our National Customer Service team is growing – and we're on the hunt for another Call Centre Operator to join us in Perth.This isn't just another call centre role.
At Steamatic, you'll be part of a team that's trusted to respond in people's toughest moments, backed by the resources of a publicly listed company but with the vibe of a close-knit family.
What Makes a Steamatic HERO?
We call our people HERO's because that's exactly what they are.You've got energy, passion, and a can-do attitude.You thrive on variety and are quick on your feet.You've got empathy and patience, with the ability to stay calm under pressure.You're methodical, accountable, and keen to learn about the fascinating world of restoration.
About the RoleEvery day is different, but you'll be:Taking inbound calls from insurers, customers, and our own restoration crews.Triaging, recording, and updating claims across multiple systems and portals.Managing a mix of inbound, outbound, and email-based queries.Juggling high volumes while keeping a cool head and a warm tone.Hitting KPIs while making a genuine difference to people in need.Skills & ExperienceWe're after attitude as much as experience.
If you've got some (or all) of the below, we'd love to hear from you:Top-notch customer service and a friendly, professional phone manner.Strong communication skills (written and verbal).
Accurate and efficient data entry.Attention to detail with the ability to multitask under pressure.Empathy – you'll often speak with people in stressful situations.Insurance or call centre experience is handy but not essential.
** Fresh out of study or light on experience?
That's okay.
With the right mindset, you'll learn from our highly skilled team.
What's in it for You (aka HERO Benefits)Immediate start – full-time, permanent role.Paid overtime and career progression opportunities.Be part of a national admin team based in Canning Vale.Corporate uniform provided (we'll keep you looking sharp).
Ongoing industry training & upskilling.Social events & team celebrations – we work hard and play harder.Employee reward & recognition platform (Perkbox).
Free Employee Assistance Program (because your wellbeing matters).
Supportive, safety-first culture with experienced managers who actually care.Stability, security, and the chance to build a long-term career with a company that keeps growing.At Steamatic, HERO means:H – Highest EthicsE – EmpathyR – Return (to customers, to each other, to shareholders)O – Opportunity to growWe live by Responsibility, Integrity, Care, Excellence, and Enjoyment.
Individually we're good, but together we're brilliant.If the Cape Fits...Then step up – we'd love to hear from you.
Apply now and tell us why you're ready to be our next HERO.
Must have the right to work in Australia Ability to obtain a Police Check & Working with Children Check Flexibility with hours and overtime when needed – because disasters don't run on a 9–5 clock.Join Steamatic.
Do work that matters.
Be the HERO when people need you most.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
Have you worked in a call centre before?
How many years' experience do you have as a Customer Service Call Centre Representative?
Do you have a current Australian driver's licence?
What's your expected annual base salary?
Do you have customer service experience in the insurance industry?
How much notice are you required to give your current employer?
How many years' experience do you have as a Reception Role?
We believe that an Organisation is only ever as good as its people.
We know our people are exceptional not just in terms of their professionalism and expertise but in the pride they take in doing the job right the first time.Since Steamatic's establishment in Australia in 1986, commitment, expertise and integrity is what has differentiated Steamatic to Australian industries.Steamatic is Australia's leading provider of restoration, cleaning and disaster management services and provides unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.Headquartered in Melbourne, Steamatic has a network of over 20 service response centres throughout Australia including Branch Offices in New South Wales, ACT, Queensland, South Australia and Victoria.
In addition, Steamatic has the capability, resources and infrastructure to attend anywhere in Australia where a catastrophe has occurred.
Our stated aim is to ensure our service and commitment to our clients meets our aspirations of quality and reliability whilst delivering an effective and cost efficient service 24 hours a day, 7 days a week.Source: This is an extract from the company's own website.We believe that an Organisation is only ever as good as its people.
We know our people are exceptional not just in terms of their professionalism and expertise but in the pride they take in doing the job right the first time.Since Steamatic's establishment in Australia in 1986, commitment, expertise and integrity is what has differentiated Steamatic to Australian industries.Steamatic is Australia's leading provider of restoration, cleaning and disaster management services and provides unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.Headquartered in Melbourne, Steamatic has a network of over 20 service response centres throughout Australia including Branch Offices in New South Wales, ACT, Queensland, South Australia and Victoria.
In addition, Steamatic has the capability, resources and infrastructure to attend anywhere in Australia where a catastrophe has occurred.
Our stated aim is to ensure our service and commitment to our clients meets our aspirations of quality and reliability whilst delivering an effective and cost efficient service 24 hours a day, 7 days a week.Source: This is an extract from the company's own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Customer Service Call Centre Representative
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