It Service Continuity Manager Brisbane

2 weeks ago

Brisbane, Queensland, Australia Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
About the Role
Looking for a strong ITSM/ITIL all rounder that can also support BCP/ITSCM. As the ITSM Specialist, you will be initially responsible for managing the customers' continuity requirements and IT Service Continuity Management (ITSCM) Services as well as supporting other ITSM processes from time to time.
In this role, you will ensure the delivery of value to our customers and internal stakeholders through high-quality customer delivery of ITSCM Services, with the goal of Disaster Recovery readiness aligned with the customers' Service Continuity Plans.

What you'll do

**As the ITSM Specialist, you will be responsible for**:

- Leading the Disaster Recovery team in assessing, developing, coordinating and communicating recovery environment requirements and plans
- Ensuring Disaster Recovery plans align with relevant legislation and organisational insurance requirements
- Maintaining monthly status reporting, budgeting, strategic planning, and Disaster Recovery documentation
- Ensuring Disaster Recovery employees have the required skills to carry out their roles and are developed to meet ongoing staffing requirements
- Leading and representing the ITSCM and BCM service on behalf of Datacom to your customers
- Delivering high quality BCM and ITSCM services ensuring compliance with Datacoms relevant policies, processes, and procedures
- Ensuring all stakeholders adhere to the relevant processes in line with customer requirements and Best Practices
- Lead customer Business Continuity and ITSCM projects as required
- Support other ITSM processes as required eg Incident, Problem, Capacity and Change Management.

Culture and Benefits
Datacom is one of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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