Enjoy Consultant

1 week ago

Melbourne, Victoria, Australia Aware Super Full time

At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground. We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.

About this opportunity

As a consultant in the Enjoy team, you will be responsible for delivering the end to end administration for accumulation and general retirement products including member onboarding, new member account creation, transaction processing, resolving data quality exceptions and processing member requests (e.g. update of details, beneficiary nominations, TPAs).You will also be required to support members, advisers, internal and external stakeholders by investigating and resolving simple queries, errors, and exceptions as well as review and index work items for the team in line with documented processes.

How do you exceed our expectations?

You will have demonstrated experience working in superannuation administration (knowledge in retirement products will be advantageous) and a sound understanding and knowledge of superannuation and retirement rules and regulations that underpin the products and services supported in super and retirement administration. Additionally, you will have;
High level of attention to detail;
Member centric approach and empathetic decision making ability;
Strong written and verbal communication skills and the ability to convey complex concepts surrounding superannuation in a non-technical manner;
Strong prioritisation and planning skills and demonstrated ability to complete tasks of varying complexity within agreed service levels;
A strong commitment to teamwork; and
RG 146 qualification in superannuation (highly desirable).

Employee experience
We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.

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