Product Expert

2 weeks ago

Perth, Western Australia Winning Group Full time

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we're set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

**Job Description**:
Reporting into the Showroom Manager, the Product Expert is responsible for achieving or exceeding sales and margin targets through providing exceptional customer service and demonstrating in depth product knowledge to clients. They are also responsible for ensuring the necessary administration for all sales orders is completed.

**Position Responsibilities**

Sales:

- Meet all sales and margin targets and KPI's set by the business
- Show exceptional product knowledge expertise and stay up to date through ongoing training
- Demonstrate products to clients
- Prepare and follow up on quotes
- Upsell Customer Care Plans and Installations
- Liaise with suppliers and other 3rd parties (interior designers, architects etc.) as necessary

Presentation:

- Ensure outstanding personal presentation and wear the company uniform at all times
- Maintain showroom presentation standards
- Other ad hoc duties that may include occasional cleaning, showroom greeting and security
- Attendance at industry events

Administration:

- Direct client complaints to appropriate area of the business
- Send service requests to the Service team
- Book installations with Winning Services
- Liaise with the Distribution Centers (DCs) re stock availability
- Liaise with Buying & Merchandise team to request stock purchases
- Release orders to clients
- Organise payment from clients
- Produce product specifications for clients for products ordered

**Qualifications**:

- Experience in a customer service or sales environment
- Outstanding communication skills
- High level computer literacy, with experience using Google Workspace (formerly G-Suite) beneficial
- Self-motivated and proactive
- Great team player with a collaborative approach
- A strong interest and/or knowledge of kitchen and laundry products
- Exceptional customer service skills
- Professional presentation and grooming
- Ability to work weekends

Additional Information
**Why Join Us**
- Permanent full-time position with a healthy work-life balance (and no late nights)
- Plenty of opportunities for career progression - we're constantly growing and love to promote from within
- Our salaries aren't commission-based, so you can have certainty in knowing exactly what your next paycheck will look like
- Ongoing training and development opportunities from our in-house Training Academy, with annual growth and development reviews for all our employees
- Generous product discounts from some of the world's industry-leading, cutting-edge brands as part of the Winning Group
- Wide range of employee benefits, including access to over 2000 offers with health and wellbeing partners such as Anytime Fitness, HelloFresh, My Muscle Chef, NIB Health Insurance, Adidas, Under Armour and The Iconic

Come join us and learn what it truly means to be 'Winning'.

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