Product Support Expert

3 days ago


Perth, Western Australia beBeeTechnical Full time $145,000 - $156,000

As a technical support specialist, you will play a pivotal role in delivering exceptional service to clients and providing expert guidance on our industry-leading products.

Key Responsibilities:
  • Providing primary technical assistance to clients, responding to inquiries and troubleshooting product issues in a timely manner
  • Offering training and coaching to customers on the proper operation and maintenance of our equipment
  • Collaborating with engineering and manufacturing teams to communicate customer feedback and requirements
  • Preparing technical documentation and user manuals to support the implementation and use of our products
  • Identifying opportunities to enhance our product offerings and customer service based on client needs
  • Maintaining detailed records of all customer interactions and support activities
Requirements:
  • Preferably, minimum 3 years' experience in a technical support or product advisory role, ideally within the mining equipment industry
  • Strong understanding of the design, operation, and maintenance of heavy equipment used in mining and extractive applications
  • Excellent communication and interpersonal skills to build trust and rapport with clients
  • Ability and willingness to provide support to resource clients outside of normal business hours over the phone, if required
  • Demonstrated ability to quickly diagnose and resolve complex technical or product issues
  • Skilled at translating technical information into easy-to-understand guidance for customers
  • Tertiary qualification in a relevant engineering or technical discipline is highly regarded
What We Offer:
  • Ongoing training and development opportunities to expand your skills
  • Competitive salary with sales incentives structure
  • Stable, long-term employment with a leading mining services provider

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