Service Accounts Coordinator

2 days ago

Melbourne, Victoria, Australia Hickory Full time

**At Hickory, we don't believe in standing still, for over three decades we have continually invested in researching and developing systems and products to improve the way we build. Our philosophy is 'MADE for LIFE' - it's a commitment we honour, each day. Everything we do and everything we build is 'MADE for LIFE.' Whether it's refining our patented, prefabricated building products, developing more efficient and sustainable construction practices, or bringing expertise inhouse to supply critical components, we always believe there is a better way. As a result, Hickory have become one of the most diverse property companies in Australia.**:
**THE OPPORTUNITY**:
We are seeking a customer-focused Service Accounts Coordinator to join our Transport & Logistics team. This is a full-time permanent opportunity based at Laverton North.

As a Service Accounts Coordinator, you will be responsible for providing a high level of customer service to all stakeholders in addition to assisting the Customer Care Coordinator and Manager with administrative requirements.

Some key accountabilities of this role include but are not limited to:

- Ensure that all customer enquiries are promptly and efficiently responded to, escalating issues to the Customer Care Coordinator when necessary.
- Accurate data entry, including logging/closing new jobs and file notes.
- Accounts receivable and payable duties, such as following up outstanding payments/debts, submitting purchase orders, and processing invoices.
- Coordinate contractors/service providers, such as job allocation and collection of timesheets.
- Ad hoc administration support.

**TO BE SUCCESFUL IN THE ROLE**:
Ideally, we are looking for someone who has:

- Excellent communication and relationship management skills, including the ability to thoroughly investigate issues.
- Previous experience in a similar/customer service position (within the Trade Services industry would be advantageous).
- Strong organisation, planning, and time management skills.
- Able to operate independently and use initiative.
- Sound computer literacy, including intermediate usage of the Microsoft Office suite with a focus on Word and Excel.
- Experience using SimPRO, Aroflow, or similar (highly regarded).

**If this sounds like your next opportunity, please submit your detailed cover letter and CV today.**:

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