Csc Agent Allocator Nudgee

2 weeks ago

Australia Hanson Full time

**Generate, Grow and Achieve.**

Work for a reputable leader in the building and construction industry. We are looking for a high-energy Customer Service and Dispatch Agent to service our growing business, selling recycled products from our Nudgee and Archerfield facilities. You will be responsible for our customer calls and allocations of aggregate and roadbase materials.

There are two permanent, full time roles on offer, complimenting and early and a later start. Based at our Nudgee Beach office. Previous experience favourable, but not necessary. We are looking for a sales focused, customer centric, service superstar

**In your new role, you will**:

- Work in a team of 6, across Melbourne and Brisbane, using software to co-ordinate the dispatch of recycled concrete aggregates and road base products.
- You will work closely with our Transport and Logistics team as well as Key Account Managers, confirming orders, responding to general enquiries and allocating trucks to the schedule.
- Shift hours are 6.00am - 2:00pm or 8:30am - 4:30pm, Monday-Friday. Your roster will rotate and also include up to 1 x half day Saturdays per month.
- There are two roles on offer, complimenting and early and a later start
- You will be responsible for incoming customer calls, primarily from our Queensland customers, with overflow Victorian calls in the queue.
- You will be responsible for coordinating up to 10 trucks, so it is important you enjoy dealing with customers, drivers and solving a moving puzzle Maybe you like Tetris?
- You must have experience with telephone-based logistics, high level Microsoft skills (MS Excel, Outlook) and high level numeracy. Experience with aggregates, construction materials or concrete is desirable but not essential.

**This role is a great fit if you have**:

- Previous experience in the construction industry
- The ability to quickly develop product/industry knowledge
- Superior communication and customer service skills
- A high level of emotional resilience and a positive attitude
- Strong presentation, negotiating and influencing skills
- A positive and influential presence in building strong and effective relationships with key internal and external stakeholders
- Ability to work productively with solution orientated mindset
- Ability to work well under pressure

**What we offer**:

- An attractive remuneration package
- Company laptop
- Resources to work remotely
- Ongoing career and development opportunities

**Our People**:
Our culture is driven by our values of High Performance, Respect and Integrity, A Sense of Ownership, Accountability and Collaboration. These values are the backbone to our success and help create an inclusive and supportive workplace. We grow and develop our own leaders through numerous pathways including a structured graduate program, internships and operational and trades roles. We recruit great people, we train them well, and we make sure they have the right experience to build a successful career.

We value diversity and recognise the importance of our teams reflecting the communities we are part of and support. We are seeking to improve and embrace diversity in our workforce which will lead to improved safety, performance and operational outcomes.

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