Technical Support Officer

6 days ago

Melbourne, Victoria, Australia Carsales Full time

Company Description
**Are you ready to be a big part of something big?**

At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you'd expect from one of the country's biggest tech companies, is it?

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle - Office, Hybrid or Anywhere.

This is your opportunity to join carsales as a Technical Support Officer in the Dealer Services Team on a six-month contract. The Dealer Services Team is responsible for providing support to the wider carsales dealer network. You will also work with the Data Integrity team who is responsible for providing additional technical support to ensure the integrity of all data that flows in and out of carsales internal systems.

**What's on offer**
- We're a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- Support of a highly engaged, high-performing team. We have incredible talent in carsales for you to learn from.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.
- Regular Hackathons, endless learning and development opportunities, and a range of activities that will help support your mental, emotional and physical wellbeing.

**Job Description**:
**What you will do**
- Provide inbound and outbound, user and technical support to the carsales dealer network. This includes over the phone and via the Zendesk customer service software platform.
- Support and assist with the accuracy of data feeds in and out of a wide range of carsales systems.
- Assist with the onboarding of new customers, ensuring data accuracy as part of any integrations.
- Collaborate with internal staff in both sales and technology, for onboarding and incident resolution.

**Qualifications**:
**What we are looking for**
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don't take ourselves too seriously).
- Experience working in a customer service and/or technical support role. Prior experience with customer service ticketing systems is preferred.
- A tech enthusiast, you enjoy investigating and solving complex problems and immerse yourself in all thing's tech, keeping up to date with the latest trends.

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

So come and join our team - because every role is a big role in our plans to go big.

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