Relationship Officer

1 week ago

Sydney, New South Wales, Australia Mcmillan Shakespeare Full time

Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ. Together, we form one of Australia's largest and most experienced providers of outsourced asset management and employee benefits solutions.

Interleasing is the only provider of its kind in Australia that truly offers a unique mix of vehicle leasing, management services, supported by business and systems expertise in salary packaging and FBT management.

We currently have an exciting opportunity for a Relationship Officer within our Interleasing business. As a Relationship Officer your primary aim will be to support the activities of the Customer Relationship team in building long and effective working relationships with customer representatives in order to maintain existing customer relationships and grow the business from existing clients.

Key Responsibilities:

- Respond promptly and professionally on a daily basis to requests from Customers and Relationship Managers on all administrative tasks relevant to effective fleet management and growth in the business
- Liaise effectively with internal stakeholders to ensure all parties are clear on expectations, that customer satisfaction is achieved and all parties are kept suitably informed on progress.
- Pro-active management of the lease expiry and replacement process, ensuring that contracts are linked in all circumstances
- Elicit, monitor and engage with customers for intelligence to understand their fleet requirements, anticipate their needs and assist the Sales team to gain an advantage in growing business.

To be successful in this role you will possess:

- Solid experience working in a professional services administration environment with a high level of focus on customer service/sales activities
- Commitment and proven ability to provide a high level of customer service
- Strong attention to detail and accuracy
- High level of written and verbal communication skills
- Intermediate proficiency in MS Excel, database management and other MS Office products

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

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