Client Relationship Specialist

Use CRM and data insights to enhance client engagement and support strategic gro

Join a collaborative team that values clarity, initiative, and professional grow

**What does Plain English Foundation do?**
As part of Lumify Group, Plain English Foundation is Australia's top provider of plain language training and editing services. For over 20 years, we have worked with hundreds of government departments and businesses, offering them tailored training to improve their writing skills and communicate more clearly.

We have trained over 30,000 professionals and evaluated over 50,000 documents. And our expert Consulting and Editing team has shaped communications for many influential government and business clients.

With the rise of online engagement for government and business sectors, the demand for plain language writing skills has never been greater.

**What's the opportunity?**
We're looking for a proactive and detail-oriented Customer Relationship Specialist to join our team. This is a critical support role designed to streamline our sales process and help us deliver exceptional service to our clients. By managing day-to-day client communications and supporting our internal operations, you'll allow our Client Relationship Manager to focus on business development and strengthening client partnerships.

If you're someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering excellent customer support, this could be the perfect role for you.

**What will you do?**
As our Customer Relationship Specialist, your core responsibilities will include:
**Answer Client Queries**

Triage enquiries to the appropriate relevant team members.
- Provide clients with relevant product details, workshop outlines and other resources.

**Maintain Client Records**

Enter and update client information in our CRM system.

Ensure client data is accurate, current and well-organised.

Conduct regular audits and data cleaning as needed.
- Support sales planning by using data to uncover trends and client behaviour insights.

**Provide Administrative and Sales Support**

Schedule and coordinate sales meetings.

Help in preparing proposals and presentations.
- Conduct market research and industry analysis to help identify new opportunities.

**What experience do I need?**
We're looking for someone who brings:
Experience in customer service, sales support or similar administrative roles.

Strong communication and interpersonal skills.

Excellent organisational skills and exceptional attention to detail.

Familiarity with CRM systems (e.g., Dynamics, Salesforce, HubSpot) and basic data management.

Confidence using Microsoft Office.
- A solutions-focused mindset and a willingness to take initiative.

**Why are we the right fit for you?**

We offer competitive remuneration, with commissions to reward your hard work and success.

You will have access to endless learning opportunities - enjoy all courses from Lumify Group for free.

We offer comprehensive benefits to support your wellbeing, including resources, tools and leave to help you and your family thrive.

You will be a change-maker. As part of a B-Corp-certified parent company, we contribute to 5 key impact areas: people, customers, governance, environment and community.

We celebrate success: our people achieve incredible results, and we regularly recognise and reward them.
- Lumify Group thrives on a shared passion for progress. In a world of constant change, we stay ahead, driving innovation and transformation.

**Next steps**
If this sounds like something you'd like to be a part of, we'd love to hear from you. Today, over 200 like-minded individuals work across the Asia-Pacific region. Visit our careers website to learn more about culture and opportunities at Lumify Group.

**We are Lumify. Together, we are shining a light on future learning.