Concierge - Residential Aged Care (Kincumber)

Concierge - Residential Aged Care (Kincumber)
Holy Cross - Kincumber, Kincumber, New South Wales, Australia
Posted Friday 29 August 2025 at 2:00 pm | Expires Sunday 14 September 2025 at 1:59 pm
Discover a career where care goes both ways
New home
– Holy Cross in Kincumber
Up to $40.50 per hour plus superannuation
Not for profit employer, so you pay less tax
Exciting things are happening at Catholic Healthcare
We have been caring for people for more than 30 years and have grown to employ over 5500 caring employees.
Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
At Catholic Healthcare we priortise meaningful relationships with residents, clients and their families.
We want our residents and families feeling they are seen, heard and known.
We are delighted to open our new 102 bed Aged Care home,
Holy Cross
, implementing the Inspirit model of care.
To support this home we are looking for a talented
Concierge
to join our hospitality team.Reporting to the Hospitality Manager you will be the face of our new home, cr eating a welcoming environment and
c
oordinating the delivery of personalised and enhanced services for residents and their families.
Typical activities will be
Creating a welcoming and personable reception experience for residents, employees, guests and visitors
Answering phones in a welcoming and professional manner with a resolution approach
Scheduling and conducting tours for prospective residents and their family
Welcoming new residents and helping them settle into their room
Serving as a link between the residents, families and all other roles in the home
Technologically savvy to support residents and use of CHL apps, communication systems, televisions and display areas
Responding to resident feedback and complaints, ensuring they feel heard and resolving or escalating as required
Coordinating with the Regional Welbeing and Leisure Specialists to ensure offerings are in line with policy
Coordinating and booking external activities and events for the home
To be successful in this role you'll need
A heart and passion for providing high quality care to the elderly
Strong customer-centric approach and relationship building skills
Ability to handle multiple priorities and coordinate effectively
Confidence in a front of house role
To be a person who enjoys engaging with others
Hospitality background advantageous
Strong IT skills and ability to demonstrate to others
What we can offer you
Competitive hourly pay rate
Fitness Passport gym benefit
Paid Parental leave
Long Service leave after 5 years
40+ Locations across NSW and QLD if you choose to move
A values-based organisation that welcomes applicants from all faiths and backgrounds
We know you have many choices of employer, choose Catholic Healthcare where you can make a great impact and are well rewarded.
Apply online now
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.
We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Hello Recruitment Agencies, thanks for thinking of us.
Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.
Holy Cross - Kincumber, Kincumber, New South Wales, Australia
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