Administrative Arranger
5 days ago
Use your lifetime of experience to help people in your community everyday
- Full training is provided - previous experience is not required
- Join a market leader with great benefits and a strong workplace culture
**Short Description**:Be there when it matters most as an Administrative Arranger for White Lady Funerals located in South Melbourne.
**Have you considered a career helping people and families through a difficult time in their life?**
White Lady Funerals is part of InvoCare, a funeral industry leader which operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
As an Administrative Arranger your working career could mean a whole lot more serving families in your local community to arrange and prepare all aspects of the funeral service for their loved one. This role will offer you new life skills, personal growth and development, the opportunity to earn qualifications and progress your career in a personally rewarding industry.
**Duties of an Administrative Arranger include**:
- Act as the first point of contact for clients, visitors, and telephone callers
- Ensure reception and the office areas are welcoming, neat, and tidy, reflecting a professional image
- Provide administrative support to the team in the form of data entry, preparing letters and presentations
- Receive payments and issue accounts and associated correspondence
- Identify service requirements with sensitivity to client grief, beliefs, traditions, rituals, and special requests
- Maintain up-to-date knowledge of products and services and offer these to satisfy funeral service needs
- Complete funeral documentation in an accurate and timely manner
- Explain costs and payment terms clearly
- Liaise with service providers, such as clergy, florist, newspapers and other suppliers
**About you**:
- Experience in a service-driven organisation
- Competent keyboard/computing and telephone operating skills
- Be people-oriented and be able to communicate effectively with all levels of the public, both in-person and on the telephone
- Be sensitive to grieving people, their values and beliefs
- Aligned interpersonal skills to work in a close team environment
- Willingness and motivation to undertake and benefit from training and development programs
- The ability to respond appropriately to client/family concerns
- A capacity to be at ease with death and the expression of grief
- Have the desire and initiative to proactively support other staff members
- Current status as Justice of the Peace or eligibility to become certified
- A current unrestricted driver's license
We are enthusiastic about what we believe in and what we do. If you're also inspired by the desire to assist others with sincerity, we would love to discuss this unique opportunity with you.
**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:
- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program
- Annual family day social events
**How to Apply**:
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