Customer Success Manager

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Customer Success Manager
role at
Insider.
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Join to apply for the
Customer Success Manager
role at
Insider.
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About Us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our
$500M Series E
funding round, led by
General Atlantic
. Before this, we've unlocked unicorn status following our
Series D
round. We are backed by top-notch investors, including
Sequoia Capital, QIA, Riverwood,
and
Endeavor Catalyst
, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only
woman-founded, women-led
B2B SaaS unicorns
in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
The Top 1% of all software companies worldwide in G2's 2024 Software Awards
, and
named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
Monday.com
. According to G2's Spring'24 reports. Insider is also the
#1 G2 Leader in 6+ categories
, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
You're probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavoured with the coolest startup jargons. But, let's be honest, nothing says more than the real experience, right? So we asked our team to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.
Job Description
You'll be the face of Insider to our clients You'll be the bridge between their needs and our technology
Help our clients understand their needs and which of our features and products best match their goals and expectations
Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You'll monitor and facilitate the customer's adoption of our technology
Work with our data-geeks (aka engineers and developers) and product specialists whenever it's required to make sure the client has full tech support, if necessary
Develop and maintain key account plans that identify opportunities to boost the value we're looking to add to our clients' organization
Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
Bring new product ideas to the table As an account strategist, you will be helping our product and design gurus shape our product roadmap
What We Expect From You.
A university degree in Business, Marketing, Engineering, or related fields
To have, to some extent, digital marketing related experience in a customer-oriented position
Show us that "you've got what it takes" to collaborate and build strong relationships with customers, especially at the executive level
Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we've got clients all over the world
Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients
Cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our assistance Superior project and time management skills. A keen eye for detail is a plus
Passion for testing, measuring and improving outreach and follow up effectiveness
The ability and flexibility to work in a fast-paced startup environment
Solid understanding of basic web concepts and digital marketing
Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)
We offer many hard and soft skills trainings to help you improve and challenge yourself. You'll have access to Udemy's business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge
You'll have space to share your skills and even deliver trainings and workshops if you wish. Sharing is caring
We'll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
You'll have a chance to work in an international, diverse and inclusive environment
You'll be part of an industry that's shaping the future of customer experiences
Don't believe us? Just ask Google
Occasional TGIF happy hours
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube, and Medium
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Software Development
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