Technical Specialist

2 days ago

Perth, Western Australia Atlas Copco Australia Pty Ltd Full time

**Technical Specialist - PAL**:

- Functional area: Service- Country: Australia- City: Perth, WA- Company name: Atlas Copco Australia Pty Ltd- Date of posting: Sep 2, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

ONLY APPLICANTS WITH THE RIGHT TO WORK IN AUSTRALIA WILL BE CONSIDERED.

Do you have a passion for technical support and a background in electrical engineering? We encourage you to apply

**Atlas Copco's Power Technique business area** provides air, power and flow solutions through products such as mobile air compressors, dewatering pumps, light towers and power generators, along with a number of complementary products.

**Role**:
As the Technical Support and Training Specialist, you will have overall responsibility for providing technical support and training on our products and services within the Power and Light division. Your primary focus will be on ensuring timely responses to service division inquiries, supporting escalated queries from equipment sales, and maintaining high levels of customer satisfaction.

**Key Responsibilities**:

- Promote all PTS products and services within the Power and Light division.
- Continuously improve efficiency to achieve shorter response times and lower costs.
- Administer warranty claims, WIP cases, and ECB Campaigns.
- Liaise with the Power Technique team to coordinate customer contacts, demonstrations, and training.
- Provide technical support for all products in the field, including fast feedback on emerging technical problems and recommendations for spare stock.
- Support long-term training development by attending training courses and providing expertise to our National Dealer Network.
- Keep up to date with the latest product developments and changes within the organization.
- Retain a minimum of Silver Level competency for Power and Light pillars
- Support product companies by providing input from field experience for long-term product development.
- Work with BLMs to help reduce warranty costs through accurate and timely warranty administration.

**Qualifications/Experience/Skills**:

- Relevant electrical or Electrical Engineering tertiary or trade qualifications.
- Experience in product and technical training.
- Technical knowledge of lighting, solar/battery power, and generators (desirable)
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Strong analytical, communication, and organizational skills.
- High attention to detail.

**What you can expect from us**:

- Offer endless global job opportunities in the Atlas Copco Group
- Day off on your birthday
- Attractive remuneration with annual bonus potential
- Career progression and development opportunities
- A friendly, family-like environment, known for respectful interaction, ethical behaviour, and integrity.

**Location**:Perth, WA or Brisbane, QLD

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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