Senior Technical Service Desk

2 weeks ago

Canberra, ACT, Australia Unisys Full time

Direct message the job poster from UnisysJoin Our Service Desk Team at Unisys – Kickstart Your IT Career
Unisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range of Federal Government clients.
We're building a new, dynamic team and are looking for proactive, enthusiastic, and technically savvy Level 1 Support Agents to come on board.Industry-best training to sharpen your skillsA collaborative, supportive environment where your growth mattersClear career progression opportunities to advance in ITThis is the perfect opportunity to launch or accelerate your career in Information Technology
As part of our Service Desk team, you will:Provide 1st Level IT Support across software, hardware, and network issues.Deliver fast, friendly, and efficient service to our clients.Accurately document calls, incidents, and requests in our systems.Assign and track incidents to ensure they reach the right support group.Act as a single point of contact for logged issues, performing diagnostics and initiating problem management workflows.Mentor, guide, or train service desk staff when required.Support multiple clients with professionalism and strong customer service.Manage your workload to meet service levels while maintaining accurate data.Work flexibly in a 24/7 rotating roster (including nights and weekends).
Adhere to Unisys policies and procedures.Key QualificationsWe're looking for candidates who bring a mix of technical know-how and great customer service skills:Active NV1 Security Clearance (ability to obtain NV2 also required).
Previous customer service experience is highly valued.At least 1 year of IT Service Desk experience preferred.Certificate or training in IT (or equivalent hands-on experience).
Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service and Information TechnologyIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Unisys by 2xGet notified about new Service Desk Specialist jobs in Greater Canberra Area.Canberra, Australian Capital Territory, AustraliaWe're unlocking community knowledge in a new way.
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