Lease Administration Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Are you an experienced professional in lease administration with a strong track record in managing client relationships and delivering exceptional service? If so, we have an exciting opportunity for you to join our team as a Lease Administration Manager in Melbourne.
As a Lease Administration Manager, you will be overseeing a small team of Lease Administrators to ensure smooth delivery of lease administration services of your assigned portfolio.
**An overview of the role**:
Managing client relationships and contractual arrangements, ensuring all client-based key performance indicators (KPIs) are met and exceeded
Ensuring compliance with SOC1 standards and maintaining up-to-date lease administration operations guides
Driving organic growth and identifying pricing opportunities on existing accounts
Leading and coordinating successful transitions and major rental reconciliations with discrepancies or arrears
Demonstrating a strong understanding of rent roll data and conducting AP vs AR reconciliations
Providing timely responses to regional and global reporting requirements and implementing recommended procedures
Maintaining high client satisfaction and adequately staffing the account
Retaining high-performing staff and implementing succession plans for critical positions
Managing and providing guidance to the Lease Administration team, creating a supportive learning environment
Serving as the first point of contact for lease administration performance or information resolution
Collaborating with account and internal stakeholders to enhance current systems, processes, and structures
Ensuring data integrity across systems and conducting regular data audits
Minimum 4+ years' experience in corporate real estate with good property and lease administration knowledge
Tertiary qualification in Business, Property or equivalent (preferred)
Strong knowledge of property and lease administration
Outstanding leadership skills and attention to detail
Experience with data management and ensuring compliance within tight timeframes
Excellent relationship management and stakeholder engagement abilities
**What you can expect from us**:
Great employee discounts off fitness & other renowned bands
Active Social Club
Well-being program
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
Hybrid / flexible working
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.