Client & Brand Insights Manager

4 days ago

Sydney, New South Wales, Australia Insignia Financial Full time

Client & Brand Insights Manager
- 13 Month Secondment
- Agnostic Location - Preferably Sydney or Melbourne
- Hybrid Working - 2 Days in the Office/3 from Home

**The Role**

Great opportunity to support the delivery of client and brand research insights that communicate implications for the business and actions that need to be taken. In this role you will support the implementation of an annual calendar of research projects to address the planned and anticipated information needs of the business. You will ensure best practice and leading-edge creativity within research methodologies and insight generation processes. This role reports directly to the Head of Client and Brand Insignts.

**Key Responsibilities**:

- Manage the tracking and reporting of key client experience (NPS), voice of client and brand health research programs
- Support the design and delivery of ad hoc and planned proprietary research (qualitative and quantitative)
- Provide project management and quality assurance support aligned to internal market research processes for all market research projects
- Assist with the reporting, analysis, and creation of actionable insights to influence client centric business decision making
- Analyse customer data using data mining, segmentation, and modelling
- Make data driven recommendations through defining and analysing behaviour of target segments
- Convert analytical findings into insights. Identifying, preparing, analysing, and presenting research data in a meaningful format
- Undertake analysis of research data from divergent sources and report/present findings in a cohesive manner
- Effectively interpreting and providing analytical solutions to campaign managers and business stakeholders

**Benefits**
- Development opportunities at an ASX top 200 company
- A professional, supportive and friendly culture
- A range of corporate and lifestyle benefits

**The Business**

Insignia Financial is one of Australia's leading wealth management organisations, undertaking a rapid and exciting transformation. The Insignia Financial group has been helping Australians secure their future since 1846. Over the decades, we have grown substantially to become a leading provider of quality financial services and are listed on the Australian Securities Exchange in the ASX top 200 (ASX: IFL).

**To Apply**

Please submit your resume with a covering letter by clicking on **"."**

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Job ID 7248

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