Service Desk Analyst
2 weeks ago
About Hitachi Rail: A career at Hitachi Rail involves contributing to digital transformation and technology on a global scale. We value diversity and inclusion and aim to create a sustainable, innovative environment where teams collaborate to deliver value.
Overview
This is an in-person, on-site Service Desk Analyst role based in Sydney, NSW, Australia, with occasional remote work allowed with advanced notice.
Key Activities And Responsibilities
Provide 1st and 2nd level technical support across IS/IT services.
Follow ITIL and Agile methodologies (Problem, Change, Incident, and Request Management).
Log, monitor, and manage incidents, requests, and tasks to meet SLA targets.
Assess incident criticality and trigger the Major Incident Process.
Capture and document Service Desk workflows, user and technical issues, and solutions.
Collaborate with resolver teams to resolve incidents efficiently.
Delegate, prioritize, and allocate work to the appropriate support teams when needed.
Update incidents, requests, and tasks with information from customer calls.
Identify problems through incident analysis and participate in the CSIP for Service Desk.
Follow the Change and Release process, including User Testing.
Maintain configuration of Service Desk tools (ACD, email, intranet, knowledge base, Active Directory, ServiceNow, remote control, search and diagnostic tools).
General Requirements
Troubleshooting and problem-solving abilities for technical issues.
Uphold Hitachi's values: Harmony, Sincerity, and Pioneering Spirit.
Ensure high-quality workplace presentation and adherence to Work Health and Safety standards.
Compliance with all relevant WH&S, Environmental policies and company procedures.
Essential Experience
Demonstrated experience in an IT support role.
Proficiency in Microsoft technologies.
Strong skills with common desktop software tools and web-based applications.
Exceptional customer service orientation and communication skills.
Additional
We are an equal opportunity employer and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and worldview. We encourage you to apply if you meet the essential qualifications.
#J-18808-Ljbffr
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Fujitsu Full timeAbout the job Service Desk Analyst**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Fujitsu Full time**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Hitech Group Full timeExciting opportunity with a Federal Government Department 12 Month Contract + 2 x 12 Month ExtensionsRewarding hourly rates $$$ A Federal Government Department is seeking an experienced Service Desk Analyst to join their ICT Service Desk team.The successful candidate will provide first level support to internal and external stakeholders and contribute to the...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Citr Full timeAt CITR we specialise in IT within the Private, Government, Health, and Banking sectors. Throughout the process you can expect to be treated with the dignity and respect you deserve with a transparent experience. We will partner with you to find the right opportunity**THE OPPORTUNITY**A private sector client who is based in Sydney are currently looking for a...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Peoplebank Full timeLocation:- Sydney CBD- Job Type:- Contract- Posted:- about 11 hours ago- Contact:- Aparna Sharma- Discipline:- General IT- Reference:- 261925- Initial 12 months contract- Location: Western Sydney (Richmond)- Hybrid work model ( 3 days / office)Our client is looking for a Service Desk Analyst to join its IT team.In this role you will be supporting a full...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia Technology People Australia Full time**Service Desk Analyst**- South Melbourne- Outstanding leader- $61k - $65k + super + on call allowance + phone allowance**About the company**Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10%...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
