Service Delivery Officer
1 week ago
This vacancy is only open to Aboriginal and Torres Strait Islander applicants.
This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community.
To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations.
You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.You will use good judgment and apply relevant policies and procedures to inform your decision making.
Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes.
You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.
A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.We embrace the strength of diversity — through our people and the perspectives they bring.
We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.
Reasonable adjustments can be provided throughout the recruitment proce
#J-18808-Ljbffr
-
Service Delivery Officer
1 day ago
Burnie, Tasmania, Australia Australian Taxation Office Full time $60,000 - $80,000 per yearAbout usAt the ATO, you'll do work you can't do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.We're building a leading tax and superannuation administration known for contemporary service, expertise and integrity.We have a...
-
HR Services Officer
5 days ago
Burnie, Tasmania, Australia Service Tasmania Full timeThe TeamThe Payroll North West Team is located at the TasTAFE in Burnie and forms part of the broader Statewide Payroll Team. Our main focus is providing support to managers and clients on a range of payroll functions.The RoleAs a member of the Human Resource Services team, we perform multiple and diverse tasks associated with recruitment and payroll...
-
HR Services Officer
6 days ago
Burnie, Tasmania, Australia Service Tasmania Full timeThe TeamThe Payroll North West Team is located at the TasTAFE in Burnie and forms part of the broader Statewide Payroll Team. Our main focus is providing support to managers and clients on a range of payroll functions.The RoleAs a member of the Human Resource Services team, we perform multiple and diverse tasks associated with recruitment and payroll...
-
Administration Officer Regional Training
3 weeks ago
Burnie, Tasmania, Australia Service Tasmania Full timeDutiesTo assist in coordinating the delivery of training programs offered to TFS and SES personnel. Provide high level administrative services that support the Training Delivery team and the wider Training and Education division within the Tasmania Fire Service (TFS) and State Emergency Service (SES). Support Training Instructors and District Staff with the...
-
Administration Officer
1 week ago
Burnie, Tasmania, Australia Service Tasmania Full timeOverview We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQ+ people. The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in...
-
Administration Officer
1 week ago
Burnie, Tasmania, Australia Service Tasmania Full timeOverviewWe encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQ+ people.The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all...
-
Administration Officer Regional Training
3 weeks ago
Burnie, Tasmania, Australia Service Tasmania Full timeDutiesTo assist in coordinating the delivery of training programs offered to TFS and SES personnel. Provide high level administrative services that support the Training Delivery team and the wider Training and Education division within the Tasmania Fire Service (TFS) and State Emergency Service (SES). Support Training Instructors and District Staff with the...
-
Administration Officer Regional Training
4 days ago
Burnie, Tasmania, Australia Service Tasmania Full timeDutiesTo assist in coordinating the delivery of training programs offered to TFS and SES personnel. Provide high level administrative services that support the Training Delivery team and the wider Training and Education division within the Tasmania Fire Service (TFS) and State Emergency Service (SES). Support Training Instructors and District Staff with the...
-
Service Delivery Officer
3 weeks ago
Burnie, Tasmania, Australia Australian Taxation Office Full timeWe are looking for passionate, client-focused individuals to join our Frontline Operations group in various (APS 3) roles.Responsibilities may include:Assisting clients through channels such as phone, web chat, email, paper, and online portals to meet their taxation, superannuation, and registration obligations.Understanding individual client circumstances...
-
Service Delivery Officer
3 weeks ago
Burnie, Tasmania, Australia Australian Taxation Office Full timeWe are looking for passionate, client-focused individuals to join our Frontline Operations group in various (APS 3) roles.Responsibilities may include:Assisting clients through channels such as phone, web chat, email, paper, and online portals to meet their taxation, superannuation, and registration obligations.Understanding individual client circumstances...
