Compliance Manager

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help them to use the power of tech to innovate and grow.
About the Role (your why)
The Compliance Manager, Risk and Operational Governance plays a crucial role in maintaining the integrity and accountability of an organization. They are responsible for ensuring that the account adheres to all relevant regulations, standards, policies, and procedures. This involves monitoring and evaluating compliance with legal and regulatory requirements, implementing effective governance frameworks, and promoting a culture of ethical behaviour and risk awareness. By doing so, the Compliance Manager helps to mitigate risks, prevent legal issues, and ensure the organization operates within the bounds of the law and industry standards.
Please note that due to customer requirements, this role requires Australian Citizenship with a Government NV1 Security Clearance.
What you'll do
The Compliance Manager, Risk and Operational Governance is responsible for managing, assessing, and reporting on Datacom's day-to-day compliance, while assisting Technical Operations Leads, Service Delivery Managers, Security Manager, and Account Managers in addressing compliance issues. The role will ensure risk assurance through the control, analysis, treatment, monitoring, and reporting of risks related to core business operations. In addition to this, monitor, review, and report on risks, providing recommendations on Datacom guidelines and policies. Further duties will include:

- Assist in the operational risk reviews, offering advice on assurance mapping, and aiding in the implementation of process improvements.
- Design, implement, and develop compliance policies, frameworks, and processes, proactively seeking enhancements to improve service quality and reduce business costs.
- Collaborate with delivery teams, you will formalize action plans, identify gaps, and resolve roadblocks to enhance compliance posture.
- Act as the integration point between customers, Datacom teams, and key vendors, you will ensure solutions meet customer business needs and challenges.
- Ensure Datacom's contractual obligations are met, work on diverse problems requiring data analysis, and analyze existing operational processes using data analysis, observation, interviews, and policy reviews.

What you'll bring
A successful Compliance Manager must possess strong analytical and problem-solving skills, coupled with excellent written and oral communication abilities. You are adept at presenting technical information effectively across various levels, ensuring that complex concepts are aligned with client business goals and objectives. Additionally, you must be capable of chairing meetings and providing clear direction on compliance and risk issues. Strong interpersonal skills are essential, enabling you to build key relationships and influence stakeholders effectively.
To be successful in this role you'll bring at least 5 years' experience with ITIL Incident Management, Problem Management and Continuous Improvement processes with at least 2+ years' experience working in a Compliance Management / Risk Governance role.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.