Customer Support Consultant

1 week ago

Sydney, New South Wales, Australia The Onset Full time $90,000 - $120,000 per year

Job Description
Join a growing SaaS company in the insurance technology space, supporting clients once they've gone live. You'll be the go-to person for BAU support - from incident management through to resolution - ensuring SLAs are met and customers stay up and running.

We are specifically looking for someone from a technical (hands-on) software implementation background who has directly consulted with customers ideally within the financial services/insurance industry.

What You'll Be Doing

  • Provide Level 1/2 production environment support for insurance customers
  • Analyse requests, problem-solve, and configure system changes
  • Manage tickets ranging from quick fixes to small enhancements
  • Collaborate with client teams and internal implementation consultants
  • Support release management and ongoing system maintenance

What We're Looking For

  • Insurance industry experience
  • Strong problem-solving skills with a customer-first approach
  • Technical skills: SQL (advanced) and scripting languages (Groovy an advantage)
  • Comfortable with BAU priorities and shifting workloads
  • Keen to grow into a more senior or project-focused role over time

Why You'll Love It

  • Work across multiple clients and varied challenges
  • Exposure to end-to-end solutions in a live environment
  • Supportive and highly collaborative team with growth opportunities
  • Competitive salary + occasional onsite workshops

If you enjoy working in production environments, solving problems on the fly, and supporting clients to get the best from their software, we'd love to hear from you. Apply today or email your CV to for more information.

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