Information & Retail Assistant

**_Do you want your work to make a difference for NSW?_**

**_ Working to protect the state's environment and heritage._**
- **Information & Retail Assistant**:

- **Various Temporary Part-time & Casual positions available, plus creation of talent pool**:

- **Office location - Blackheath**:

- **Temporary part time & Casual rates apply, depending on experience**

**About the role**

National Parks and Wildlife Service has a unique opportunity for part-time and casual Information & Retail Assistants to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

This is an exciting opportunity to be the face of National Parks and Wildlife Service assisting visitors to the Blue Mountains Heritage Centre in Blackheath. In this role you will be the trusted face and voice of National Parks, providing guidance, advice, and assistance to visitors on all aspects of national parks, as well as working in the retail area. It is a fast-paced, dynamic environment; in which you will often need to deal with simultaneous demands.

The part-time role is 35 hours per fortnight and includes working 2 weekends days each fortnight along with working during peak periods such as school holidays and on public holidays.

In the casual position you will be required to work weekends, public holidays, and peak periods such as school holidays and long weekends.

**About You**

You will need to have excellent knowledge of the local area and a passion for National Parks. Experience in providing quality and courteous customer service, and sound time management skills are essential. Strong computer skills and an understanding of digital technology, along with excellent communication and business writing skills, are also required. To be successful, you will need to be flexible, able to use initiative and have the ability to prioritise responsibilities, while also following established procedures and processes.

**Essential Requirements -**
- Experience in a retail environment including dealing with customer enquiries in a reception or frontline service area, cash handling procedures and using digital booking software.
- A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working With Children) Act 2012.
- Ability to work outside of normal working hours and on weekends and public holidays if required.
- A current Australian drivers licence and first aid certificate or willingness to obtain one.

For more information read the full Role Description: Information & Retail Assistant

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**What we can offer you**

**NSW National Parks and Wildlife Service**is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.

**What we do**

About NSW National Parks & Wildlife Service

Visit a park

**To Apply**

**Applications close - Sunday, 16 February 2025 at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

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